NICU Family Support Program Coordinator (Cincinnati, OH - PTR)

March of Dimes; Cincinnati (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

March of Dimes seeks a NICU Family Support Program Coordinator in Cincinnati, OH, to develop and implement educational activities for families of NICU babies. The role requires strong communication and program management skills, along with a background in social work, education, or public health.

Qualifications

• 2-4 years of related experience.
• Experience in program development and volunteer management.
• Basic understanding of NICU medical and emotional issues.

Responsibilities

• Coordinate parent education and social activities.
• Recruit, train, and manage volunteers.
• Ensure compliance with organizational protocols.

Skills

Communication

Collaboration

Program Development

Volunteer Management

Compassion

Education

Bachelor’s Degree

Master’s Degree (preferred)

Tools

Microsoft Office

Job description

NICU Family Support Program Coordinator (Cincinnati, OH - PTR)

Join to apply for the NICU Family Support Program Coordinator (Cincinnati, OH - PTR) role at March of Dimes.

March of Dimes leads the fight for the health of all moms and babies. We’re advocating for policies to protect them, working to improve healthcare, pioneering research, and empowering families with programs and knowledge for healthier pregnancies. We are committed to a diverse workforce that fosters growth and collaboration, valuing each employee. Join us in our mission for healthy moms and strong babies.

Scope

This position coordinates the development, implementation, and evaluation of family-centered educational and social activities to support parents of NICU babies and NICU staff. Responsibilities include ensuring program compliance, maintaining March of Dimes NICU Family Support visibility, recruiting and managing volunteers, and developing local hospital relationships.

Responsibilities

• Provide information, comfort, and services to families by coordinating parent education and social activities to meet program components.
• Recruit, train, and manage volunteers, including family advisory committees.
• Ensure compliance with organizational and hospital protocols.
• Offer and evaluate annual NICU staff professional development focused on family-centered care.
• Serve as liaison between March of Dimes and hospital sites to strengthen partnerships.
• Develop an annual program focus area in collaboration with leadership.
• Maintain accurate records of program activities and impact reports as required.

Qualifications

• 2-4 years of related experience.
• 1-3 years of work in a related field or as a NICU parent.
• Bachelor’s Degree required; Master’s preferred, or equivalent experience in Social Work, Education, Public Health, or licensed nursing.
• Experience in program development and volunteer management.
• Basic understanding of NICU medical and emotional issues.
• Strong communication skills and proficiency in Microsoft Office.
• Energetic, compassionate, and capable of managing multiple tasks and collaborating across disciplines in an intensive care setting.

March of Dimes is an equal opportunity employer.