NICET Level II Certified Fire Alarm Service Technician (union)

Johnson Controls, Inc.; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a leading company as a technician specializing in Fire & Life Safety systems. Utilize your NICET Level II certification and four years of experience to provide exceptional service and solutions at various customer sites. This role involves troubleshooting, installation, and mentoring team members while ensuring customer satisfaction and adherence to safety guidelines.

Qualifications

• Four years of experience in low voltage electrical systems.
• Ability to read and interpret blueprints and manuals.
• Valid driver's license and good driving record.

Responsibilities

• Diagnose issues and perform service on electronic fire alarm systems.
• Follow troubleshooting procedures and complete service acknowledgments.
• Participate in scheduled on-call rotations.

Skills

Customer Service

Troubleshooting

Organization

Education

NICET Level II certification

Tools

Test Equipment

Multimeters

Digital Analyzers

Job description

Be part of the future!

This is an excellent opportunity to utilize your NICET Level II certification (required) at one of our premier customer sites.

We are a unified team dedicated to collaborating and creating solutions that propel the world forward. Join our diverse team of top professionals; bring your talent, and we will provide the space and opportunities to grow and succeed. We are committed to making a difference.

What you will do

Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions. Contact customer representatives to identify problems. Diagnose issues and perform service and repairs on electronic fire alarm systems and related building systems at customer sites. Provide our customers with the highest level of service to resolve building inefficiencies and service-related issues. Act as a trusted advisor by offering solutions and outcomes during service.

How you will do it

• Follow troubleshooting procedures, referring to technical manuals, part manuals, change notices, bulletins, and modification notices to repair equipment.
• Service, troubleshoot, and install various manufacturers’ Fire & Life Safety systems, including SimplexGrinnell.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and manuals.
• Exhibit excellent customer service skills by communicating effectively with district staff and customers to ensure satisfaction.
• Complete Service Acknowledgements with proper coding via communication devices such as smartphones and laptops.
• Obtain customer signatures upon completion of service calls.
• Participate in scheduled on-call rotations.
• Assist in training or mentoring team members.
• Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities.
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned.

What we look for

Required

• Four years of documented experience in low voltage electrical systems, including Fire/Life Safety, Access Control, Nurse Call, and Paging systems.
• NICET Level II certification is required.
• Experience in reading and interpreting blueprints, submittals, and manuals.
• Knowledge of test equipment, multimeters, digital analyzers, and commissioning devices.
• Physical ability to carry and move equipment and tools weighing up to 50-70 lbs.
• Willingness to work in challenging positions, such as climbing ladders, scaffolding, and high lifts up to 40 feet, and working within ducts, crawl spaces, and above ceilings.
• Flexibility to work hours including weekends as needed.
• Overnight travel may be required.
• High level of customer service skills.
• Maintain truck inventory for timely response.
• Adhere to safety guidelines and procedures.
• Strong organizational skills, positive attitude, and quick learning ability.
• Valid driver’s license and a good driving record.
• Ability to pass pre-employment background and drug tests.
• Possess necessary licenses as per codes.
• Complete SimplexGrinnell 4120 Network training within 12 months.