NICET Level II Certified Fire Alarm Service Technician (union)

ZipRecruiter; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading company is seeking a technician to provide top-notch service in fire alarm systems. You will utilize your NICET Level II certification and expertise to resolve service-related items while delivering excellent customer satisfaction. Join a dedicated team focused on creating effective solutions, and enjoy benefits through a local labor union.

Benefits

Benefits through local labor union

Overnight travel opportunities

Qualifications

• 4 years experience in low voltage electrical systems.
• Knowledge of Fire/Life Safety systems.
• Ability to work flexible hours and perform physical labor.

Responsibilities

• Diagnose problems and perform service on fire alarm systems.
• Communicate with customers and ensure satisfaction.
• Assist in training or mentoring other technicians.

Skills

Customer service

Troubleshooting

Reading blueprints

Education

NICET Level II certification

Tools

Multi-meter

Digital analyzer

Job description

Job DescriptionBe part of the future!

This is an amazing opportunity to utilize your NICET Level II certification(required) at one of our premiere customer sites.

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What you will do

Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service.

How you will do it

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
• Obtain customer signature upon completed service call assignment
• Participate in a scheduled On-call rotation
• Help to train or mentor others on the service team
• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
• Provide quotes to support recommendations and solutions.
• Perform other duties as assigned

What we look for

Required

• 4 years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
• NICET Level II certification is required.
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
• Ability to work flexible hours including weekends to meet customer requirements
• Overnight travel may be required
• Demonstrate a high level of customer service
• Maintain truck inventory to ensure timely response to customer needs
• Ability to adhere to, implement, and always follow safety guidelines and procedures
• Strong organizational skills, positive attitude, and an ability to learn quickly
• Possess a valid driver’s license and driving record that meets company requirements
• Able to pass a pre-employment background and drug test
• Retain any licenses that are required by , State and Local codes
• Completion of SimplexGrinnell 4120 Network training within 12 months

Pay Range: hourly rate $38.80 determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement.