NICE CXone Platform Engineer - 24/7 Support

Netrolynx AI

United States

On-site

USD 95,000 - 130,000

Full time

13 hours ago

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Benefits offered by this job

Health insurance

Retirement plans

Tuition reimbursement

Flexible work arrangements

Professional development

Job summary

Kaiser Permanente is hiring a Support Engineer to join the IT team, focusing on enterprise contact center platforms such as NICE CXone. This role handles high-impact incidents in a 24/7 environment, performs root-cause analysis, and guides platform engineering to improve reliability and scalability.

The ideal candidate has a bachelor’s degree in a related field and 3+ years in IT operations, with knowledge of cloud solutions and DevOps practices.

Qualifications

Bachelor's degree in Computer Science, Computer Information Systems, or related field.
Minimum 3 years in an IT operations environment with distributed technologies, systems development, or networking.
Certifications in networking, cloud, or contact center tech are a plus.

Responsibilities

Serve as SME for enterprise contact center platforms, ensuring stability and performance.
Resolve complex incidents and conduct root cause analysis to prevent recurrence.
Lead platform engineering efforts: upgrades, configurations, and integrations.
Collaborate with cross-functional teams to implement infrastructure solutions.
Translate business requirements into technical specs and scalable designs.
Develop and review technical documentation for deployment and maintenance.
Participate in continuous improvement and evaluate new service options.