NICE CxOne Developer

Cognizant; Springfield (IL); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading technology company is seeking a Nice CXone Developer to enhance IVR systems and deliver excellent customer service experiences. The role involves developing and integrating systems, troubleshooting issues, and optimizing user experiences. Ideal candidates will have over 5 years of experience with NICE CXone products and strong knowledge of contact center operations. This is a remote position open to applicants in the United States.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 5+ years' experience with NICE CXone suite of products.
• Strong knowledge of contact center KPIs.
• Experience integrating REST APIs.

Responsibilities

• Develop and enhance IVR systems using NICE CXone Studio.
• Integrate REST APIs with IVR system.
• Troubleshoot issues related to IVR systems.

Skills

NICE CXone Scripting skills

Advanced contact routing

Integration with Web Services

Strong knowledge of CCaaS architecture

Tools

NICE CXone suite

REST APIs

Job description

Overview

As a Nice CXoneDeveloper, you will make an impact by enhancing and optimizing Interactive Voice Response (IVR) systems to deliver seamless customer service experiences. You will be a valued member of the development team and work collaboratively with cross-functional teams, including product and business stakeholders.

Responsibilities

• Develop and enhance IVR systems using NICE CXone Studio.
• Design, implement, and test Studio Scripting logic and workflows.
• Integrate REST APIs with the IVR system for data exchanges and third-party integrations.
• Troubleshoot and resolve issues related to IVR systems and integrations.
• Optimize IVR performance and user experience through continuous monitoring and improvement.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you need to have to be considered

• NICE CXone Scripting skills, NICE CCaaS experience.
• 5+ years\' experience with NICE CXone suite of products including hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.
• 5+ years of experience with CXone Studio scripting and advanced contact routing.
• Strong knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.
• Solid understanding of REST APIs and experience integrating with Web Services.
• Strong knowledge of CCaaS architecture and network infrastructure.

We\'re excited to meet people who share our mission

Don\'t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Applications will be accepted until Oct 30, 2025.

Benefits

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.