NiCE CXONE Architect

Infosys Limited; United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Disability benefits

Health and Dependent Care Reimburse

Insurance (Accident, Critical Illness)

401(k) plan

Job summary

Infosys Limited is seeking an Architecture Consultant 3 to lead architecture design for financial services projects in the US. You will work with clients to define requirements and craft scalable solutions across banking, wealth management, and insurance domains.

You will review technologies, guide development teams, and ensure alignment with enterprise frameworks while driving risk mitigation and delivery excellence.

Qualifications

• Bachelor’s degree or foreign equivalent required.
• Relocation and/or travel to work location may be required.
• Authorized to work in the United States without employer sponsorship.

Responsibilities

• Create business requirement documents covering functional and non-functional needs.
• Review, propose, and develop scalable, reliable solution architecture.
• Assess technologies and platforms to meet business requirements.
• Identify risks and promote reusable frameworks during build and deployment.

Skills

Program Management

Delivery Leadership

Customer Experience

Stakeholder Communication

Education

Bachelor's degree or foreign equivalent

Tools

Vendor coordination

Job description

Technology|Infrastructure-Contact Center|IVR Concepts

Technical Skills 2

Technology|OpenSystem|Python - OpenSystem

Technical Skills 3

Domain|Network|Contact Center Telephony

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below:

• Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders
• Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable
• Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements
• Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow
• Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts
• Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects
• Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives
• Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available
• Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions

Your contribution to the team:

• Expertise in designing and reviewing solution architectures that align with business goals.
• The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
• A strategic mindset to align technical solutions with business goals and market trends.
• Proactively drive initiatives to ensure smooth execution and transition of projects.
• The ability to engage with clients and internal teams to build strong and productive relationships.
• Passion for mentoring and fostering a knowledge-sharing culture.

Required Skill and Experience

Experienced Contact Center Program and Delivery Leader with extensive experience leading large-scale customer service transformation initiatives, managing global delivery teams, driving stakeholder engagement, and overseeing end-to-end program execution. Strong background in contact center operations, client relationship management, delivery governance, resource planning, risk management, vendor coordination, and strategic account growth. Proven ability to align business objectives with technology solutions, improve customer experience outcomes, and successfully deliver complex programs across geographically distributed teams.Add details about Core Technical and Domain Skills

Preferred Skill and Experience

• Contact Center Program Management, Delivery Leadership, and Customer Experience transformation initiatives.
• Proven track record of leading large-scale, enterprise-wide contact center programs from planning through execution and operational stabilization.
• Strong expertise in program governance, delivery management, stakeholder communication, risk mitigation, budgeting, and resource planning.
• Experience managing cross-functional, geographically distributed teams and coordinating with business, operations, and technology stakeholders.
• Demonstrated ability to drive customer experience improvements, operational excellence, and business transformation outcomes.
• Add details about Key Technical and Domain Skills

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.