Amazon Connect Architect

Infosys; Richardson (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburse

401(k) plan and contributions

Paid holidays plus Paid Time Off

Job summary

Infosys is seeking an Architecture Consultant 3 in the US to lead migration strategies from Cisco Contact Center to NICE CXone and to design scalable, reliable enterprise contact center solutions. You will engage with stakeholders, define migration roadmaps, and guide end-to-end deployments across cloud and on-premises environments.

Ideal candidates bring CXone proficiency, experience with CCaaS/UCaaS platforms, and strong leadership to drive transformation and modernization initiatives for

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution; three years of experience may substitute for every year of education.
• This role may require relocation and/or travel to work/project location.
• Candidates authorized to work in the United States without visa sponsorship are welcome to apply; Infosys does not provide immigration sponsorship for this role.

Responsibilities

• Create business requirement documents covering functional and non-functional requirements gathered from client workshops and interviews.
• Review, propose, and develop solution architecture aligned with framework; ensure scalability, reliability, and maintainability.
• Assess and recommend technologies, tools, and platforms to meet business requirements.
• Review technical solutions and strategize integration with multiple technologies and systems for seamless data flow.
• Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks.
• Provide specialized insights to development teams and foster client and internal collaboration for successful projects.
• Identify risks in the system landscape, monitor performance, and propose optimization initiatives.
• Maintain a comprehensive knowledge base to ensure vital information is recorded and accessible.
• Contribute to proposals and RFPs by delivering architectural insights for proposed solutions.

Skills

Cisco CXone SME

Contact center architecture

Stakeholder management

Solution design

Cloud migration

Education

Bachelor’s degree or equivalent

Tools

NICE CXone

Cisco Contact Center

Job description

The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.

In the assigned Job Role of Architecture Consultant 3, your Area Of Responsibility will be as below:

• Create business requirement documents covering functional and non-functional requirements, basis information gathered as part of workshops and interviews with client stakeholders
• Review, propose, and develop solution architecture, ensuring application design aligns with the proposed framework and which are scalable, reliable and maintainable
• Assess and recommend suitable technologies, tools and platforms for implementation as a part of architectural design, to meet business requirements
• Review technical solutions and develop strategies for integration with different technologies and systems, to ensure seamless communication and data flow
• Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts
• Provide specialized insights to development team and build collaborative relationships with clients and internal teams, securing successful execution of projects
• Identify potential risks in the system landscape, monitor system performance and suggest optimization initiatives in line with business requirements and long-term objectives
• Establish and uphold comprehensive knowledge base to guarantee that vital information is systematically recorded and readily available
• Contribute to proposals and RFPs by delivering insights related to architectural solutions, for successfully delivering the proposed solutions

Your Contribution To The Team

• Expertise in designing and reviewing solution architectures that align with business goals.
• The ability to provide architectural insights to strengthen solution proposals and ensure successful delivery.
• A strategic mindset to align technical solutions with business goals and market trends.
• Proactively drive initiatives to ensure smooth execution and transition of projects.
• The ability to engage with clients and internal teams to build strong and productive relationships.
• Passion for mentoring and fostering a knowledge-sharing culture.

Required Skill And Experience

Cisco Contact Center & NICE CXone SME

Lead the migration of enterprise contact center platforms from Cisco Contact Center technologies to NICE CXone while providing architecture, implementation, operational leadership, risk mitigation, and stakeholder management. The role will act as the primary SME for contact center transformation initiatives and support large-scale customer experience modernization programs.

Define migration strategy, architecture, deployment roadmap, and cutover plans.

Support discovery, assessment, design, implementation, testing, and production deployment activities.

Ensure business continuity during migration and transformation initiatives.

Design and implement enterprise contact center solutions.

Provide expertise on Cisco Contact Center, NICE CXone, CCaaS, and UCaaS platforms.

Develop scalable and resilient customer experience solutions.

Define integration approaches with cloud and enterprise systems.

Engage business stakeholders, technology teams, and OEM partners.

Participate in solution definition and effort estimation.

Support customer proposals, artifact reviews, and operational sizing activities.

Identify modernization and optimization opportunities for clients

Preferred Skill And Experience

experience in large-scale Cisco Contact Center implementations and operations.

Hands-on experience with NICE CXone deployments and technical support/migration implementation strategies.

Experience leading contact center modernization and cloud migration initiatives.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.