NICE CxCloud Subject Matter Expert SME

Sparc Technology Services Inc; Frisco (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly experienced NICE CxCloud Subject Matter Expert (SME) to join their remote team. This role is crucial for supporting the Customer SDAP Program and requires a professional with extensive hands-on experience with the NICE suite of products. The ideal candidate will provide architecture guidance, configuration, and deployment expertise while ensuring high-impact results in security-sensitive environments. If you have a passion for technology and a track record of excellence in NICE products, this is an exciting opportunity to make a significant impact in a dynamic team.

Qualifications

• 12+ years of experience in NICE CxCloud and related products.
• Expertise in architecture, configuration, and deployment.

Responsibilities

• Serve as SME for NICE CxCloud within the SDAP Program.
• Build and test API integrations related to NICE CxCloud.

Skills

NICE CxCloud

API Integration

Architecture Guidance

Configuration Expertise

Deployment Expertise

Technical Reporting

Tools

NICE ENGAGE

NICE WFM

NICE Outbound Dialer

NICE Quality Management Analytics

NICE Feedback Manager

NICE Screen Recording

Job description

Job Opportunity: NICE CxCloud Subject Matter Expert (SME)

Location: Remote (Must support NY Eastern Time Zone hours)
Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM ET
Travel: None
Security Clearance: Active High Security Clearance is required
Experience Level: 12+ Years
Employment Type: Contract

About the Role

We are currently seeking a highly experienced NICE CxCloud Subject Matter Expert (SME) to join our team supporting the Customer SDAP (Standard Data Access Platform) Program. This is a fully remote position tailored for professionals who bring extensive hands-on experience with the NICE suite of products and thrive in high-impact, security-sensitive environments.

Key Responsibilities

1. Serve as the Subject Matter Expert for NICE CxCloud within the SDAP Program
2. Provide architecture guidance, configuration, and deployment expertise for:

• NICE ENGAGE (Call Recording & Quality Assurance)
• NICE WFM (Workforce Management)
• JTAPI Interfaces to external systems
• NICE Outbound Dialer
• NICE Quality Management Analytics
• NICE Feedback Manager
• NICE Screen Recording

Build and test API integrations related to NICE CxCloud

Prepare technical reports for internal and client stakeholders, highlighting progress, risks, and performance gaps

Participate in cadenced meetings with TRC and customer teams

Conduct occasional off-hours testing (with prior notice) based on system availability

This is a remote position.