NICE Contact Center Configuration Specialist - Work From Home

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a skilled professional to enhance their contact center technology. This role offers the chance to work remotely while improving IVR scripting and developing custom integrations. You'll collaborate with cross-functional teams and manage the NICE inContact platform, ensuring efficiency and innovation. Ideal candidates will have extensive experience in contact center services and a strong background in software engineering. Join a dynamic environment that values growth and offers a comprehensive benefits package, making this an exciting opportunity for career advancement.

Benefits

Comprehensive benefits package

Medical insurance

Retirement plan

Career advancement opportunities

100% remote work flexibility

Qualifications

• 5+ years of experience in contact center services administration.
• Expertise in NICE inContact, including UserHub administration.

Responsibilities

• Continuously improve IVR scripting in collaboration with operations team.
• Develop and maintain custom integrations to backend systems.

Skills

NICE inContact products

IVR scripting

Microsoft Office

Python

Java

JavaScript/Node

Education

Bachelor of Science in Computer Science

Master of Science in Software Engineering

Tools

NICE inContact

UserHub administration

Job description

Employer Industry: Information Technology

Why consider this job opportunity:
- Salary up to $80,000, depending on experience
- Opportunity for career advancement and growth within the organization
- 100% remote work flexibility
- Comprehensive benefits package, including medical insurance and retirement plan
- Engage in collaborative projects with cross-functional teams and stakeholders
- Work in a fast-paced environment with a focus on innovation and efficiency

What to Expect (Job Responsibilities):
- Continuously improve IVR scripting in collaboration with operations team leadership
- Develop and maintain custom integrations to backend systems, including web services and databases
- Administer the NICE inContact platform, managing users, skills, and other configurations
- Design and develop workflows and custom business solutions using contact center technologies
- Investigate complex problems and develop resolutions independently, escalating issues as needed

What is Required (Qualifications):
- Bachelor or Master of Science in Computer Science or Software Engineering
- 5+ years of experience with NICE inContact products
- 5+ years of experience in contact center services administration and IVR scripting
- Expertise in NICE inContact, including UserHub administration and inContact Studio coding
- Advanced Microsoft Office skills, particularly in MS Excel

How to Stand Out (Preferred Qualifications):
- Experience with Quality Management, Personal Connection, and Workforce Management (WFM)
- Programming experience in Python, Java, or JavaScript/Node
- NICE inContact CXOne certifications, such as NICE CXOne CIP Core Plus, CIP QM, and CIP PC
- Strong understanding of software development methodologies and best practices
- Excellent relationship management and conflict resolution skills

#InformationTechnology #RemoteWork #CareerOpportunity #ContactCenter #NICEinContact

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