NICE CCaaS SME: Systems Analyst & Integrations Specialist
Newlineinfo Corp - IT Services and IT Consulting
Uma candidatura completa num minuto
Currículo e carta de apresentação personalizados, prontos a enviar.
Resumo da oferta
Newlineinfo Corp - IT Services and IT Consulting in Frisco, TX seeks a CCaaS Systems Analyst with NICE platform experience to modernize our Contact Center Platform. You will serve as an SME on the NICE platform, including functionality and integrations, and help design a user-friendly agent desktop.
You will translate business needs into technical requirements and user stories, collaborate with business and technical teams to evaluate solutions, review data flows, and support Agile delivery from
Qualificações
- Experience as a CCaaS Systems Analyst or similar role.
- Hands-on NICE platform experience including integrations.
- Ability to translate business needs into technical requirements and user stories.
- Strong collaboration with business and technical teams to evaluate solutions.
Responsabilidades
- Serve as SME on NICE Contact Center platform, including functionality and integrations.
- Support design and development of a custom agent desktop for end users.
- Review system requirements, data flows, and technical impacts.
- Support Agile delivery, including sprint planning, testing, and implementation.
- Troubleshoot system, integration, and data issues.
- Support UAT and system testing to ensure solutions work as expected.
- Maintain technical documentation and process flows.
- Support ongoing system enhancements and production releases.
Conhecimentos
Descrição da oferta de emprego
Newlineinfo Corp - IT Services and IT Consulting in Frisco, TX seeks a CCaaS Systems Analyst with NICE platform experience to modernize our Contact Center Platform. You will serve as an SME on the NICE platform, including functionality and integrations, and help design a user-friendly agent desktop.
You will translate business needs into technical requirements and user stories, collaborate with business and technical teams to evaluate solutions, review data flows, and support Agile delivery from
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