NHG Manager in Training Program, NGIS

Navy Exchange - Corporate; Newport (RI); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated Management Trainee to join their Hospitality Group. This exciting role offers the chance to complete a comprehensive training program while gaining hands-on experience in various hospitality operations. You will learn all aspects of the business, from guest satisfaction to staff management, ensuring high standards are maintained. The company values its employees and offers a range of benefits, including healthcare, paid time off, and tuition reimbursement. If you are passionate about hospitality and ready to grow your career, this opportunity is perfect for you.

Benefits

Federal Healthcare

Dental and Vision Insurance

401(k) & Pension Plan

Paid Time Off (PTO)

Tuition Reimbursement

Pet Insurance

Paid Relocation

Tax-Free Shopping

Qualifications

• Bachelor's degree in Hospitality or Business Administration preferred.
• 1+ years in a supervisory or management role in hospitality.

Responsibilities

• Complete training and operational duties at assigned lodging operations.
• Conduct inspections and ensure compliance with NHG standards.
• Assist in managing staff and resolving job-related issues.

Skills

Hospitality Operations

Management Skills

Customer Service

Budget Management

Training and Development

Education

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Business Administration

Equivalent combination of education and experience

Tools

Management Software

Operational Reporting Tools

Job description

Navy Exchange Service Command (NEXCOM) offers flexible schedules, relocation and world class benefits, including Continuity Priority Placement for our military service family members.

A few of our benefits include:

1. Federal Healthcare
2. Dental, Vision, 401(k) & Pension Plan
3. Accrual of paid time off (PTO) beginning on day one
4. Tuition reimbursement program
5. Continuity Programs for Military Spouses
6. Pet Insurance for your furry family members!
7. Paid relocation for eligible positions! (ask your recruiter!)
8. Tax Free shopping, worldwide, at any Navy Exchange location
9. . . . . and much more!

Best of all: You don't have to be affiliated with the military to work for us.

Mission YOU means we are invested in your family and your career, no matter where in the world you go!

Learn more about our mission here at the Navy Exchange Service Command by visiting NEXCOMjobs.org today!

Just remember, when you join us at NEXCOM, you come for the benefits but stay for the mission.

Job Summary:

Under the direction of the NEXCOM Hospitality Group (NHG) Training Manager and assigned General Manager, complete Management in Training (MIT) curriculum and on the job training requirements. Achieve sufficient technical and operational proficiency to become a successful General Manager.

Duties and Responsibilities:

1. Completes training and operational duties at assigned NHG lodging operation to include Navy Gateway Inns & Suites and Navy Lodges. Additional training opportunities may be assigned at other geographical locations requiring travel.
2. Learn all aspects of hospitality operations by job shadowing and hands on training in all departments and positions.
3. Complete tasks by learning and utilizing systems, tools and software that apply.
4. Prepares and submits periodic MIT progress reports to the Training Manager.
5. Serves as the Manager on Duty as assigned.
6. Conducts inspections of guest rooms, common areas, work areas, and storage areas to ensure NHG standards are met. Identifies deficiencies and implements appropriate corrective measures. Follows up to ensure deficiencies are corrected.
7. Responsible for implementing NHG policies and procedures as established.
8. Provides adequate staffing for all areas of responsibilities. Evaluates the work performance of subordinate personnel. Reports deficiencies or concerns to the General Manager.
9. Works with department supervisors to plan, conduct and record required training.
10. Assists subordinates in resolving job related issues and personnel problems.
11. Communicates with and motivates associates.
12. Reviews and evaluates various operating reports and statistical data to complete required management reports.
13. Assists the General Manager in gathering and evaluating data to prepare and administer the annual operating budget in conjunction with NHG.
14. May represent the General Manager in meetings with or in the absence of the General Manager.
15. Maintains liaison with NEXCOM and other activities, vendors and suppliers to ensure adequate levels of services and supplies.
16. Monitors guest satisfaction and resolves guest complaints.
17. Ensures proper control of operational records and files. Ensures compliance with all safety, fire and sanitation regulations for the safety of guests and associates.
18. Performs other related duties as assigned.
19. Relocation based on company needs will be necessary at completion of the MIT program.

A two or four-year bachelor's degree in Hospitality or Hotel/Motel Management or Business Administration.

OR

A minimum of one year experience working in a supervisory or management position in a Hotel, Motel or similar facilities (such as: residential, resort, Airbnb, timeshare, vacation rental, serviced apartments, etc.)

Equivalent combination of education and experience that provided professional Hotel/Motel Management knowledge.

Current or Former Federal Government Retail management experience may be considered in lieu of hospitality experience.