NGS Design Applications Scientist - Pre-Sales & Support

Radiometer; Coralville (IA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health care program

Paid time off

Job summary

Integrated DNA Technologies (IDT) is seeking an Applications Scientist – NGS Design to deliver expert pre‑sales support and custom NGS panel design for customers, Sales, and internal teams. This on‑site role is based in Coralville, IA or Raleigh, NC and reports to the Scientific Applications Support Manager – NGS.

You will design high quality xGen hybridization and amplicon panels, provide technical product support through presentations and emails, and document customer interactions in IDT's

Qualifications

• Bachelor’s degree in Molecular Biology, Biochemistry, Genetics, Biology or related field.
• 3+ years of experience in the genomics industry with NGS focus.
• Experience designing custom capture panels for target enrichment.

Responsibilities

• Provide high quality and prompt xGen hybridization and amplicon custom panel designs during the pre‑sales process.
• Provide technical product support to customers in presentations, conference calls, and email‑based support.
• Support other IDT service departments and IDT Sales teams through consultation or escalation of product questions, customer issues, and technical inquiries as needed.
• Document all incoming and outgoing customer interactions in IDT's CRM database.
• Provide backup design and analysis support for collaborative projects, strategic partners, and NGS applications development.

Skills

NGS design

Pre-sales support

Communication skills

Python

Galaxy

Education

Bachelor's degree in Molecular Biology/Genetics/Bioinformatics

Master's degree or PhD preferred

Tools

Python

Galaxy

Job description

Integrated DNA Technologies (IDT) is seeking an Applications Scientist – NGS Design to deliver expert pre‑sales support and custom NGS panel design for customers, Sales, and internal teams. This on‑site role is based in Coralville, IA or Raleigh, NC and reports to the Scientific Applications Support Manager – NGS.

You will design high quality xGen hybridization and amplicon panels, provide technical product support through presentations and emails, and document customer interactions in IDT's