nGP Operations Manager, Global Server Operations

Google Inc.; Reston (VA); On-site; USD 164,000 - 237,000; Full time

Job summary

Google's Hardware Operations team maintains the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will lead a team of Data Center Technicians and oversee the quality installation of server hardware and components while handling complex installations and troubleshooting.

Your team will configure and maintain hardware and server software, including Google's Linux cluster, and may lead small projects with contingency planning.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
• Experience in site-level data center operational leadership.
• Experience in a people management, supervision, or team leadership role.
• Experience with different operating systems (e.g. Linux) and developing network architecture.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Responsibilities

• Lead, mentor, and manage operations staff across non-Google Production facilities to maintain high operational standards.
• Facilitate capacity delivery needs by executing multiple infrastructure projects across locations.
• Own project delivery timelines, ensuring On-Time Delivery (OTD) of initiatives with robust SLOs.
• Coordinate key stakeholder relationships across internal teams and external vendors to align expectations.
• Identify and mitigate roadblocks by partnering with team members to resolve bottlenecks.

Skills

People management

Data center operations

Linux experience

Networking architecture

Shift work availability

Education

Bachelor's degree in a technical field or equivalent practical experience

Job description

nGP Operations Manager, Global Server Operations

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Google Atlanta, GA, USA ; Sterling, VA, USA ; +2 more ; +1 more

Advanced

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Sterling, VA, USA; Reston, VA, USA.

• Bachelor's degree in a technical field or equivalent practical experience.
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
• Experience in site-level data center operational leadership.
• Experience in a people management, supervision, or team leadership role.
• Experience with different operating systems (e. g. Linux) and developing network architecture.
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience working in data center environments, including building and operating large-scale infrastructure, and network and compute architecture and lifecycle, and Linux/Unix system administration.
• Experience with initiating and executing strategic initiatives in a global environment.
• Experience leading operations in a 24x7 environment.
• Track record of leading and improving Environmental Health and Safety (EHS) initiatives.
• Ability to implement and drive the safety culture at the site, while fostering a collaborative team environment.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $164000 - $237000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

• Lead, mentor, and manageoperations staff (including Operations Managers and Technicians) across non-Google Production (nGP) facilities to maintain high operational standards.
• Facilitate nGP capacity delivery needs by successfully executing multiple, simultaneous infrastructure projects across different locations.
• Own project delivery timelines, ensuring On-Time Delivery (OTD) of nGP initiatives while setting and monitoring robust Service Level Objectives (SLOs).
• Coordinate key stakeholder relationships across internal teams, cross-functional partners, and external vendors to set deliverables, align expectations, and track parallel efforts.
• Identify and mitigate roadblocks by partnering closely with team members to resolve process bottlenecks and communication breakdowns.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.