NFWS Student Worker, Call Center

Saint Leo University Company; United States; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Tuition

Tuition Exchange

Paid Leave

Health Plan

Wellness Program

Short-Term Disability Insurance

Employee Assistance Program

Life Insurance

On-Campus Dining Discount

Pet Insurance

403b Retirement Plan

Job summary

Saint Leo University recruits non-federal work study student workers for the Student Call Center. The role involves outbound calls and responses to inquiries from prospective students, delivering exceptional customer service while qualifying students for campus tours with admissions representatives.

You will discuss interests and plans, assist with registration campaigns, and participate in ongoing trainings provided by Admissions, Student Affairs, and Student Success Coaches.

Qualifications

• Must have a cumulative GPA above 2.5.

Responsibilities

• Provide outbound contacts and respond to phone and web inquiries from prospective students.
• Deliver excellent customer service while qualifying potential students for campus tours with an admissions representative.
• Discuss prospective students' interests and educational plans.
• Provide courteous and timely outbound telephone customer service.
• Assist with new student and returning student registration call campaigns.
• Ability to multi-task with active listening and professional responses to overcome concerns and objections.
• Attend ongoing trainings by Admissions, Student Affairs, and Student Success Coaches.
• Maintain accurate records of all outbound contacts with 100% follow up.
• Provide effective communications to students regarding admissions, registration, residency, and orientation status.

Education

GPA 2.5+

Job description

Job Description Summary

Non-federal work study student workers for Student Call Center

Job Description Responsibilities

• Provide outbound contacts and responding to phone and web generated inquiries from prospective students.
• Provide excellent customer service while qualifying potential students for a campus tour with an admission representative.
• Conduct conversations regarding potential student's interest and plans regarding their education.
• Provide courteous and expedient outbound telephone customer service.
• Assist with new student and returning student registration call campaigns.
• Able to multi-task, using active listening and professional responses to overcome student concerns and objections.
• Attend ongoing trainings provided by Admissions, Student Affairs, and Student Success Coaches.
• Maintain quality and precise records of all outbound contacts made daily demonstrating 100% follow up.
• Provide effective, timely communications to students regarding their admissions, registration, residency requirement, and orientation status.

Requirements

• Must have above a 2.5 cumulative GPA
• Must have a balance below $12,000
• Must not have a student conduct record
• Must be involved in one student club, organization, or athletic team

ENVIRONMENT:

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, the University, and at various off campus sites including overnight travel, handle various type of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 40 or more pounds.

NOTICE: The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo? What it’s Like to Work Here:

Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.”

Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service.

Our mission is educating and preparing students for life and leadership in a challenging world.

Thank you for your interest in joining the Saint Leo PRIDE! We are committed to providing our employees with the support they need.

• FREE Tuition - Employee, Spouse, and Dependents*
• Tuition Exchange Opportunity - Dependent of Employees*
• Generous Paid Leave - Sick, Vacation, and Holidays
• Comprehensive Group Health Plan (Medical, Dental, and Vision)
• Group Medical Plan includes Teledoc, Surgery Plus, Wellness Incentive Program and more!
• 100% Employer-Funded Health Reimbursement Account
• 100% Employer-Paid Short Term Disability Insurance
• 100% Employer-Funded Employee Assistance Program (healthcare and dependent options)
• Employer-provided life insurance
• Discounted On-Campus Dining Meal Plans
• Nationwide Pet Insurance
• Flexible Spending Accounts
• 403b Retirement Plan
• Wellness Center *Eligibility based on meeting required service period

2025 ICUBA Benefits Guide_St Leo Top Workplace

Each year from 2012 to 2016, Saint Leo University was named one of Tampa Bay’s Top Workplaces by the Tampa Bay Times. The Top Workplaces in Tampa Bay program was created by the Tampa Bay Times and WorkplaceDynamics. The companies in this survey were ranked based on leadership, compensation and training, workplace flexibility, and diversity. One of the Top-Ranked Universities in Florida One of the top-ranked universities in Florida, Saint Leo is a Catholic, liberal arts school serving learners of all faiths. We are traditional, but we are cutting edge Established in 1889 by the Order of Saint Benedict of Florida, the university seeks balanced growth in mind, body and spirit for all members of our community. Saint Leo has grown from a peaceful campus in the rolling hills of Central Florida to an institution of international consequence—ranked one of the best regional universities in the South by U.S. News & World Report Our Tampa-area campus remains committed as ever to student-centered liberal arts education, and is strengthened by the global reach of regional accredited online programs and Education Centers in seven states across the U.S., including on many military bases. We are Catholic, but we are for everyone Our determination to make higher education more accessible to all has made Saint Leo a world leader in redefining the 21st century university. Saint Leo now serves more than 16,000 students from 49 states and 86 countries—ranking us among the five largest Catholic higher education institutions in the United States. Saint Leo is also one of the nation's 10 leading providers of higher education to the U.S. military. While we are proudly Catholic, we teach students not because they are Catholic, but because we are Catholic. And our faith compels us to imagine and contribute to a more socially just society.

Non-Discrimination EEO Statement

Saint Leo University has a strong commitment to principles of equal employment opportunity and equal access to education.

Saint Leo University does not discriminate on the basis of age, color, disability, ethic origin, genetic information, sex, gender, national origin, race, religion, or veteran status, or any other category protected by federal, state, or local law in its educational programs, admissions policies, financial aid, employment, or other school administered programs.

The policy is enforced by Saint Leo University and by applicable laws such as Title IX of the Education Amendments of 1972, Title VII and Title IX of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Americans with Disabilities Act, Age Discrimination Act of 1975, and Florida Civil Rights Act of 1992.

The Title IX Office Office Location: Benedictine Hall 3rd Floor Email Address: [e-mail] Telephone Number: [phone] Mailing Address: Saint Leo University ATTN: Title IX Office 33701 C.R. 52, Saint Leo, FL 33574

The Director of Accessibility Services and the Section 504 Coordinator, Michael Bailey, may be contacted at [e-mail].

Note: Questions regarding job application status can be sent to [e-mail]. The above contacts are listed specifically for Title IX and/or Accessibility concerns only.

The University has developed the 'Title IX Sexual Harassment Grievance Policy' to address any Title IX related allegations of sexual harassment. The policy can be found on the University website. A written/hard-copy version of the policy is available upon request from the Title IX Coordinator.

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