NFSU Improvement Training Analyst (Operations and Policy Analyst 3)

State of Oregon; Salem (OR); Hybrid; USD 75,000 - 116,000; Full time

Benefits offered by this job

Amazing benefits

COLA adjustments

PSLF eligibility

Annual raises

ERGs

Job summary

The Oregon Department of Human Services is seeking an NFSU Improvement Training Analyst to translate complex federal and state regulations into practical training for Nursing Facility Survey Unit staff in Oregon. This role ensures quality and compliance across long-term care facilities through ongoing evaluation, coaching, and in-service education.

The position emphasizes performance improvement, policy interpretation, and collaboration with APD, CMS, and providers.

Qualifications

• Seven years of professional-level evaluative, analytical, and planning work experience.
• Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or similar degree may substitute for experience.
• Master’s or Doctorate degrees substitute for more years of experience.

Responsibilities

• Monitor changes in federal and state regulation for impact on care standards.
• Develop trainings for all Client Care Surveyors related to survey updates and trends.
• Provide written clarification to assist survey staff in applying complex survey processes.
• Plan and coordinate statewide surveyor training conferences with outside experts.
• Evaluate training effectiveness at individual and statewide levels.

Skills

Regulatory interpretation

Training delivery

Performance improvement

Education

Bachelor's degree in Business or Public Administration

Job description

NFSU Improvement Training Analyst (Operations and Policy Analyst 3)

Salary Range: $6,276 - $9,644 Salem (Summer Street)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity

As the backbone of compliance and quality assurance in Oregon's nursing facilities, the NFSU Performance Improvement & Training Analyst plays a pivotal role in transforming complex regulations into actionable training and support for staff dedicated to resident care.

Summary of Duties

The role of the NFSU Performance Improvement & Training Analyst (PITA) is to provide ongoing evaluation, competency review, personalized training, and in-service training to NFSU (Nursing Facility Survey Unit) staff, to ensure the quality and adequacy of care and services received by residents in Oregon’s long-term care Nursing Facilities (NFs). Survey staff are responsible for determining compliance with mandated federal and state regulations within required timelines. Surveyor staff provide professional evaluations of findings during surveys, with recommendations to APD and CMS. This position coordinates with NFSU program management, professionals and support staff in facilitating this process. This position also provides policy interpretation, training, quality assurance, and technical assistance to NFSU staff, NF providers, and community partners related to state and federal regulations. The position ensures accurate completion of training and survey activities according to federal and state regulations and rules, professional standards of practice and Department procedures; actively participates in staff field activities and monitors learning experiences of new and existing employees; ensures a working relationship with other APD and Agency and Area Agency on Aging (AAA) staff and actively participates in projects at the request of Department management.

Major Duties

• Ongoing Regulatory Interpretation and Training
• Survey Staff: Monitor changes in federal and state regulation for impact on care standards in nursing facilities.
• Develop and provide trainings for all Client Care Surveyors related to survey updates and trends.
• Make recommendations to the NFSU management about trends identified through data analysis.
• Conduct proficiency reviews for surveyors; develop and revise training programs in response to the results.
• Plan, develop and provide training programs to update professional and clinical skills of survey staff, and meet federal-mandated training requirements; coordinate statewide surveyor training conferences to include outside professionals with expertise in clinical and survey-related areas.
• Provide written clarification to assist survey staff in the practical application of complex survey processes and regulatory interpretations.
• Provide technical assistance to survey staff, lead workers, and managers for educational materials, survey process and interpretation of regulatory requirements as needed.
• Evaluate and report on the effectiveness of the training program at both the individual staff and state-wide levels.
• Review and analyze reports as needed for defensibility and quality and make recommendations

Working Conditions

• Travel Requirements: Frequent in‑state travel, including overnight stays, to subject facilities, meetings, and trainings. Travel may occur during adverse weather or poor road conditions.
• Work Environment & Physical Requirements: This is a hybrid remote position. Work daily within busy, variable, long‑term care healthcare facility settings. Regularly stands, sits, and moves throughout facilities. Lifts and carries up to 20 lbs. as needed. Uses telephone and computer on a daily basis.
• Schedule & Attendance: Regular attendance is essential to meet job demands and provide necessary services. Subject to irregular schedules with frequent changes. May be required to work beyond scheduled hours, including some weekends, holidays, or in emergency situations.
• Professional Conduct: Maintains professional demeanor under politically or emotionally charged circumstances. May encounter hostile individuals, including upset providers, administrators, staff, or individuals involved in investigations.
• Compensation Note: Straight‑time eligible.

Minimum Qualifications (MQ's)

• Seven years of professional-level evaluative, analytical, and planning work experience that typically supports the knowledge and skills for this job classification.
• Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or similar degree will substitute for experience based on the following:
  • An associate degree in any of the listed areas substitutes for 18 months of experience.
  • A bachelor's degree in any of the listed areas substitutes for three (3) years of experience.
  • A master’s degree in any of the listed areas substitutes for four (4) years of experience.
  • A Doctorate degree in any of the listed areas substitutes for five (5) years of experience.

Essential Attributes (EA's)

Please attach a brief but concise cover letter describing how you meet each of the EA's and the requested attributes listed below. Experience developing and/or providing training to adult learners in a training environment Experience applying and analyzing regulations in long term care settings.

Requested Attribute

SMQT certification - Surveyor Minimum Qualifications Test (SMQT) is a mandatory federal exam that certifies healthcare surveyors to assess compliance in Medicare- and Medicaid-certified facilities. Experience evaluating job proficiency and making associated training/development recommendations.

ATTENTION ALL CANDIDATES! A cover letter is required. Clearly describe how you meet the essential and requested attributes listed above in your application materials. Please make sure your application materials, resume or job history, are clearly outlined as this information will be used to determine your starting salary range.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship.
• Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States.
• ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• Amazing benefits package.
• Cost of Living Adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases (until you reach the top of the listed salary range).
• ODHS Employee Resource Group communities that promote shared learning.

Employment Preference

Veterans’ preference information.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies in the same classification.

About Oregon State Government

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”