NFHV Special Initiatives and Quality Improvement Coordinator

NYC Department of Health and Mental Hygiene; All (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving maternal and child health through innovative home visiting services. In this role, you will lead site operations, supervise a dedicated team, and ensure the delivery of high-quality services to families across diverse neighborhoods. Your strategic planning and community engagement skills will be vital in addressing health disparities and enhancing program effectiveness. This is an exciting opportunity to make a real difference in the lives of first-time expectant parents while working in a supportive and collaborative environment. If you are passionate about public health and community service, this position is perfect for you.

Benefits

Premium-free health insurance

Defined benefit pension plan

Tax-deferred savings program

Worksite Wellness Program

Job security in public sector

Qualifications

• Bachelor's degree with two years of public health experience required.
• Experience in supervisory roles is essential for this position.

Responsibilities

• Oversee home visiting staff and ensure high-quality service delivery.
• Engage in strategic planning and community partnerships to enhance program impact.

Skills

Supervisory Skills

Public Health Knowledge

Database Management

Community Engagement

Quality Assurance

Strategic Planning

Education

Bachelor's Degree

Associate's Degree

High School Diploma

Tools

Penelope Database

Job description

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE SUPERVISING PUBLIC HEALTH ADVISER CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY.

Division/Program Summary:
The New York City Department of Health and Mental Hygiene (DOHMH) is expanding home visiting in NYC and streamlining how providers, organizations, and community residents can access quality home-visiting services. The goal is to improve maternal and child health and well-being by matching families’ assessed risks to evidence-based (EB) or evidence-generating (EG) home visiting (HV) models that are most appropriate for them based on their needs, and to connect them to other resources as needed. Racial, ethnic, and socioeconomic inequities create disparate outcomes in certain neighborhoods as compared with the rest of the city, and providing services beginning in the prenatal through postpartum period is vital to improving these outcomes.

DOHMH’s New Family Home Visits (NFHV) Initiative will serve families from pregnancy through the postpartum period. A subset of families will also be offered labor and delivery support by a certified doula. NFHV incorporates a strong mental-health and chronic-disease focus, including screening for diabetes, hypertension, maternal depression, and anxiety, along with referrals to needed services. The citywide program will begin in Brooklyn, offering home visits to more than 2,900 first-time expectant parents. The neighborhoods burdened by adverse maternal and child health outcomes will be prioritized; however, all first-time expectant parents are eligible.

Position Summary:
Under the Initiative Manager's supervision, the candidate will oversee NHVP site operations, supervise staff, and ensure high-quality services in TRIE neighborhoods citywide. Responsibilities include resolving database issues, conducting quality assurance, refining protocols, strategic planning, staff development, and fostering community partnerships. Additional duties include preparing reports, ensuring compliance, representing the program, and traveling across boroughs to maintain consistency and quality.

Job Duties and Responsibilities:

1. Oversee program site operations and supervise home visiting staff, ensuring the delivery of high-quality services.
2. Address and resolve challenges related to the Penelope Database, providing support, guidance, and ongoing training to ambassadors, home visitors, and team leaders.
3. Engage in strategic program planning, development, and expansion to support NHVP (Newborn Home Visiting Program) services in Taskforce Racial Inclusion and Equity (TRIE) neighborhoods across all five boroughs.
4. Collaborate with Initiative Managers and other leaders to develop evidence-based practices and refine protocols for home visiting services.
5. Conduct quality assurance (QA) client visits and perform case reviews with staff to ensure complete and appropriate case management.
6. Monitor and review programmatic reports to ensure program outcomes are accurately captured and communicated.
7. Work closely with team leaders to ensure the consistency and quality of services provided in all TRIE neighborhoods.
8. Establish and maintain strong relationships with community-based partners to enhance program impact.
9. Liaise with clinical staff to strengthen referral processes, timelines, and documentation for home visitors.
10. Represent the program in stakeholder engagements in the absence of program leadership.
11. Support staff development initiatives to align with program standards and enhance workforce capacity.
12. Collaborate with program leadership to devise strategic approaches for quality improvement and staff development to meet programmatic benchmarks.
13. Ensure accurate case documentation and facilitate the delivery of essential health messages to parenting families served by the program.
14. Prepare and maintain administrative files in compliance with program requirements.
15. Develop, review, and submit reports on program activities to enhance communication between the program and internal/external stakeholders.
16. Work with leadership and staff on special projects to enhance program visibility and strengthen partnerships with new and existing stakeholders, including hospitals.
17. Travel throughout the five boroughs as needed to support program operations and maintain quality assurance.

Why you should work for us:

1. Benefits: City employees are entitled to unmatched benefits such as:

• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program.
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.

Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Minimum Qualifications:

1. A baccalaureate degree from an accredited college or university, and two years of full-time satisfactory experience in a public health program, performing duties involving case finding, case management, interviewing, investigating and other related public health work, one year of which must have been in a supervisory capacity; or
2. An associate degree from an accredited college or university, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences; and four years of experience as described in "1" above, one year of which must have been in a supervisory capacity; or
3. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization, and six years of experience as described in "1" above, one year of which must have been in a supervisory capacity; or
4. A satisfactory combination of education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. Twelve credits in the health, social or biological sciences may be substituted for an additional six months of experience. However, all candidates must have a four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization, and a minimum of two years of experience, one year of which must have been in a supervisory capacity, as described in "1" above.

Preferred Skills:

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

55a Program:
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness:
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement:
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.