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NF - Regional Product Support Manager (Northern California)
NFI Group
United States
Remote
USD 75,000 - 110,000
Full time
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Job summary
NFI Group is seeking a Regional Product Support Manager in Northern California to enhance the customer experience and provide technical support for cutting-edge transit bus solutions. This role requires a combination of technical expertise, leadership skills, and substantial travel to customer sites. A comprehensive benefits package and a commitment to employee development make this opportunity ideal for motivated candidates looking to excel in a technical environment.
Benefits
Qualifications
- 5 years minimum field service role preferred.
- High aptitude for mechanical/electrical systems.
- Strong emphasis on program management.
Responsibilities
- Provide technical support and resolve issues for customers.
- Leads a team of field technicians.
- Regular updates on progress and customer complaints.
Skills
Education
Job description
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com .
POSITION SUMMARY:
Are you a technical whiz who loves helping people and thrives in a fast-paced working environment? As a Regional Product Support Manager, you'll be responsible for the overall customer experience for our products. In this role, you will combine your technical skills, love of helping people, and appetite for travel. You'll provide technical support, resolve issues, and you can expect to travel up to 80% of the time, engaging with customers at their sites.
WHAT YOU WILL DO:
- Assists customers with acceptance of new product.
- Provide regular updates internally and externally on progress of issues solutions
- Maintains a presence at your customer site
- Leads a team of field technicians
- Provide information and assistance to all NF departments to fulfill contractual requirements
- Acts as a resource for customers regarding NF:
- Policies and procedures for warranty claim submissions
- Solution Development
- Liaise with other departments
- Resolves customer complaints quickly
- Remote work with travel required
WHAT YOU NEED TO BE SUCCESSFUL:
- 5 Years minimum field service role preferred (customer facing)
- 2-year Technical College at minimum or equivalent experience required
- High aptitude for mechanical/electrical systems.
- Analytical skills
- Strong Computer/software skills
- Results Orientated
- Must be able to work unsupervised.
- Self-Motivated
- Above average organizational skills with strong emphasis on program management.
- Safety Focused
- Advanced verbal and oral communication skills
- Benefits starting day one of employment!
- Medical, Dental, and Vision Insurance
- Life Insurance
- 401K
- Competitive Wages
- A continuous learning environment
- Ability to advance your career with a growing company
- Ongoing employee development through a variety of in-house training initiatives
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com , www.newflyer.com , www.mcicoach.com , www.arbocsv.com , www.alexander-dennis.com , www.carfaircomposites.com and www.nfi.parts .
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
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