Next Steps Director

The Lakeside Church; Oakland (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Lakeside Church seeks a dynamic Assimilation/Next Steps Coordinator to lead the Next Steps Team, oversee Growth Track, Baptism and Connect Hub, and develop systems that guide guests toward their next step.

You will manage data in Planning Center, coordinate communications, train volunteers, and collaborate with Creative and Communications to keep materials current and engaging.

Qualifications

• Minimum of two years of administrative and customer service experience.
• MS Office experience; Excel proficiency preferred.
• Experience with Planning Center On-Line (PCO) preferred.
• Experience with Clearstream or similar SMS platform preferred.
• Strong written and verbal communication skills.
• Ability to recruit, lead and equip leaders for teams.
• Proven leadership experience with volunteers.

Responsibilities

• Manage the Next Steps Team including Baptism, Growth Track, Connect Hub and Guest Services; build, train and lead teams for weekend and special events.
• Oversee Growth Track, Baptism classes and Starting Point.
• Oversee the Connect Hub ensuring it is welcoming, staffed and informative.
• Lead, train and develop the team serving in the Connect Hub and guest engagement.
• Collaborate with Creative and Communications to keep Next Steps materials current.
• Manage data in Planning Center and oversee Clearstream communications.
• Conduct weekly data analysis to identify trends and improvement areas.
• Provide leadership input and recommendations aligned with Lakeside’s vision and metrics.
• Oversee implementation of Studio C engagement platform and ensure adoption across ministries.
• Develop and implement new systems and strategies to meet departmental objectives.
• Maintain and refine assimilation systems (Green/Yellow/Red Zones) for accountability.
• Manage workflow cards and related reports.
• Handle follow-up with 1st and 2nd-time guests, salvations, and baptisms.
• Supervise departmental administration and data collection tools.
• Seek ways to improve engagement metrics for Next Steps.

Skills

Administrative skills

Customer service

Communication skills

Multitasking

Leadership

Tools

MS Office

Planning Center On-Line (PCO)

Clearstream SMS platform

Job description

Purpose:

To provideleadership and direction to the assimilationteam and bring a high level look at where we are,where we need to be,and what we need to do to get there.Management of the attrition & retention of those that are potentially orare currently calling Lakesidehome.

Essential Functions and Responsibilities

• Manage the Next Steps Team which includes: Baptism, Growth Track, Connect Hub and Guest Services. Lead, build, and train teams to execute all aspects of Next Steps Team for weekend & special event services.
• Oversee all aspects but not limited to Growth Track classes, Baptism classes and New faith classes such as Starting Point.
• Oversee the Connect Hub, ensuring it is welcoming, informative, and consistently staffed.
• Lead, train, and develop the team serving in the Connect Hub, creating a culture of ownership and strong guest engagement.
• Collaborate with the Creative and Communications teams to keep all Next Steps materials current, including printed resources and digital content.
• Manage and ensure the integrity of data for Lakeside Church through the People platform in the Planning Center system.
• Manage Clearstream text message communications related to Next Steps.
• Conduct weekly data analysis, focusing on identifying trends and areas for improvement.
• Provide leadership with feedback and recommendations based on Lakeside’s vision and performance metrics.
• Oversee and support the implementation of Studio C, our engagement platform designed to guide people toward their next step, while collaborating closely with Communications and Creative to ensure successful adoption and alignment across all ministries.
• Develop and implement new systems and strategies to achieve departmental objectives.
• Oversee, maintain, and refine Lakeside's assimilation systems, such as the Green, Yellow, and Red Zones, ensuring department accountability.
• Manage workflow cards and related reports.
• Handle follow-up communications with 1st and 2nd-time guests, salvations, and baptisms.
• Supervise departmental administration, including maintaining and creating data collection tools as needed.
• Continuously seek ways to improve engagement metrics related to Next Steps.

Manage communication and follow-up systems to ensure people are reached, personally connected with, and no one falls through the cracks. Use automation as a support while maintaining genuine, people-centered communication.

Other Duties and Responsibilities

• Communicate to the departments regarding meetings, report changes, assimilation updates, etc.
• Conduct research at other large churches regarding their approach to your area of ministry.
• Other duties as assigned by Executive or Department Leader.
• Ability to articulate and implement the visionand cultureof the Lakeside Church.
• Manage all communication and planning for “Plan Your Visit” guests

Experience and Skills Required

• A minimum of two (2) years of administrative and customer service skills developed.
• A minimum of one (1) year of experience in MS Office.Excel proficiencyrequired.Project software experience/knowledge preferred.
• High energy and enthusiasm for the Lakeside Vision.
• Ability to recruit, lead and equip leaders to lead successful teams.
• Ability to handle multiple projects effectively.
• Exceptional oral and written communication skills.
• Exceptional interpersonal skills, with the ability to work with people from various backgrounds.
• Proficient with Planning Center On-Line (PCO) preferred.
• Proven leadership experience serving with volunteers.
• Proven ability to build and train volunteer team.
• Strong organizational and time management skills.

Strong working knowledge of Planning Center, including data management, workflows, forms, lists, automations, and reporting preferred .

Experience using Clearstream or a similar SMS platform, with an understanding of text-message consent, opt-in and opt-out requirements, and other applicable SMS laws and best practices preferred .

• Strong working knowledge of Planning Center, including data management, workflows, forms, lists, automations, and reporting preferred .

• Experience using Clearstream or a similar SMS platform, with an understanding of text-message consent, opt-in and opt-out requirements, and other applicable SMS laws and best practices preferred .

Required Characteristics

• Love God & People
• Positive/Can do attitude
• Heart of a servant
• Fun/enjoyable
• Loyal
• Share the vision and carry the culture of Lakeside to “Make Disciples, New Ones, Better Ones” with integrity and passion.
• Self-led,high-capacityindividual, comfortable working independently without constant supervision.

Required Competencies

• Adaptable
• Build Sending Teams
• Collaborate
• Influence & Inspire
• Expertise
• Integrity