(NEX NORFOLK) SALES ASSOCIATE - CONSUMABLES

Navy Exchange Service Command; Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The Navy Exchange in Norfolk is seeking a Sales Associate - Consumables to greet customers, explain products, and help shoppers choose solutions. You’ll learn our offerings and articulate the brand’s value in a professional, educational manner.

You’ll maintain store appearance, support inventory, process transactions, and provide reliable customer service across varied hours. Previous retail experience is preferred but not required, and strong communication helps you excel in a team environment.

Qualifications

• Retail experience is preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read, write and interpret basic instructions.

Responsibilities

• Assist customers and help them find products and services.
• Maintain store appearance and organization.
• Cross-sell and upsell based on customer needs and promotions.
• Handle POS transactions, including cash handling and refunds.
• Keep inventory accurate and properly ticketed; participate in inventories.
• Be dependable with assigned work schedule and responsibilities.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Job description

Job Description - (NEX NORFOLK) SALES ASSOCIATE - CONSUMABLES (260003DH)

Job Description

Job Number:

260003DH

Organization

: NAVSTA Norfolk

Job Summary:

As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer s needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer s individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation

INVENTORY

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

QUALIFICATIONS PRODUCT KNOWLEDGE

• Basic knowledge of products merchandise

EXPERIENCE

• Retail experience preferred but not required

COMMUNICATION SKILLS

• Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

• Basic math functions such as addition subtraction multiplication and division.

REASONING ABILITY

• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings evenings weekends and holidays

This position is represented by the American Federation of Government Employees, Local 53

No experience required. High school graduate or equivalent preferred.