Newport Aquarium Retail Team Lead - Part Time

Herschend Family Entertainment Co.; Newport (KY); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in the entertainment industry seeks a Part-Time Merchandise Supervisor to lead a team in a gift shop. Responsibilities include supervising staff, maintaining store operations, and ensuring guest satisfaction. Ideal candidates will have strong public speaking skills and previous retail experience. Join us to create memorable experiences in a respectful environment focused on guest satisfaction.

Benefits

Profit Sharing

401K with Company Match

Free Entry for Employee and Dependents

Discounts at Various Venues

Training and Development Programs

Qualifications

• Must be at least 18 years old.
• Previous supervisory, guest service, or retail experience preferred.

Responsibilities

• Lead a team of 4 to 8 gift shop hosts, supervising processes.
• Maintain accurate records of team members and store displays.
• Assist guests with merchandise, transactions, and store navigation.

Skills

Public Speaking

Cash Handling

Team Leadership

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details

Category: Merchandise

Requisition Number: NEWPO005983

Posted: May 13, 2025

Type: Part-Time

Location: On-site

Rate: $15 USD per hour

Responsibilities

• Implement and adhere to Herschend Enterprises’ Core Values, Guest Service Standards, Policies, Procedures, and Safety Protocols.
• Lead a team of 4 to 8 gift shop hosts, supervising processes and operations.
• Develop and monitor a motivated, positive, and productive team.
• Assist in evaluations and training of staff.
• Implement new policies and procedures as needed.
• Maintain accurate records of team members, awards, and recognitions.
• Address guest and staff comments, concerns, and suggestions.
• Stay informed about activities, aquatic life, and special events to inform guests.
• Work independently with discipline and reliability, prioritizing safety.
• Coordinate with other departments to ensure effective communication.
• Ensure PCI compliance.
• Maintain store displays, pricing, inventory, and stock levels.
• Assist guests with merchandise, transactions, and store navigation.
• Keep the shop tidy, well-stocked, and properly documented.
• Perform opening and closing procedures and other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Proficiency in Microsoft Outlook, Word, and Excel is a plus.
• Cash handling and POS experience preferred.
• Strong public speaking skills and fluency in English; additional languages a plus.
• Ability to react calmly to stressful situations.
• Previous supervisory, guest service, or retail experience preferred.
• Flexible schedule including evenings, weekends, and holidays.

Requirements

• Successful background check.
• Ability to stand long periods, climb stairs, bend, and lift up to 25 pounds.

Benefits

• Profit sharing and 401K with company match.
• Free entry for employee and dependents to most properties.
• One complimentary general admission ticket per pay period.
• Discounts at various venues and on tickets and passes.
• Training and development programs.

Join us in creating memorable experiences for families, working in an innovative, respectful environment focused on guest satisfaction. Grow your career with fully funded educational programs. Learn more at: Grow U.

Our Core Values emphasize exceeding guest expectations, service, emotional connections, and continuous improvement, guiding us to deliver the best guest experience nationwide.