Newline Relationship Manager II

Fifth Third Bank; Ohio; Hybrid; USD 82,000 - 173,000; Full time

Job summary

Fifth Third Bank is seeking a Virtual Relationship Manager II in Ohio to build profitable client relationships in the Newline payments space. You will work across payroll, payment facilitators, and API connectivities, coordinating with One Bank partners to expand services and revenue opportunities.

You will analyze financials, structure complex solutions, and travel as needed to serve clients while maintaining risk controls and delivering superior client experience.

Qualifications

• Minimum 4 years of Commercial Banking experience.
• Prefer 3+ years in a sales role.

Responsibilities

• Prospect for clients independently using referrals, existing clients and centers of influence.
• Develop and implement a business plan to achieve financial goals and qualitative measures.
• Collaborate with internal One Bank partners to deepen relationships and acquire new prospects.
• Analyze financial statements to tailor credit and treasury solutions.
• Meet with customers regularly to strengthen trusted advisor relationships.

Skills

Sales experience

Relationship management

Financial statement analysis

CRM proficiency

Communication

Travel readiness

Education

Bachelor's or Master's in Business

Tools

Microsoft Office

CRM software

Job description

Make banking a Fifth Third better® We connect great people to great opportunities.

Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Responsible for profitable business development and monitor the quality of an existing portfolio of companies within the bank’s Newline vertical. The position requires a strong understanding of the payments industry and will focus on growing relationships that utilize the bank’s Newline money movement services and technology, including sponsorship services, instant payment and API connectivity. This includes but is not limited to payroll, payment aggregators, payment facilitators, merchant acquirers, card issuers, bill payment and other companies that have developed client facing payment products.

Ability to lead and coordinate with One Bank partners to create and implement a relationship strategy for assigned clients and prospects. This position requires a strong understanding of the payments industry, treasury products, payments verticals commercial credit, commercial products and financial statement analysis, in order to offer comprehensive treasury and embedded payment solutions based on clients and prospects needs. The incumbent will have a deeper skill set understanding the needs and requirements of complex payment businesses to call on larger clients and more sophisticated credits. This role is expected to actively participate in industry events/community activities. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strong understanding of the payments industry, faster payments, and Newline industry. Prospect for clients independently by utilizing referral sources, existing clients and centers of influence. Develop and implement business plan to achieve financial goals and qualitative measurements. Work closely with Fifth Third internals 'One Bank' partners to deepen existing relationships and acquire new prospective relationships. Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape. Work with product, risk and operation partners to analyze, evaluate and develop a tailored relationship strategy for each client or prospect. Ensure that customer relationships are managed to maximize the opportunity for the bank, while taking into account Bank risk and customer needs. Meet with customers on a regular basis to enhance the trusted advisor relationship and ensure business needs are being met. Utilize consultative sales skills, commercial playbook principles and call reporting plans to enhance client experience Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management. Partner with Credit and on credit requests and adhere to established Portfolio Management guidelines. Analyze and interpret financial information provided to determine the right questions to ask to decide on the credit request that should be pursued.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Bachelor's or Master’s degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience preferred. Minimum of 4 years Commercial Banking experience, preferably at least 3 years in a sales role. Formalized commercial banking training or payments industry experience required. Ability to structure for moderately complex financial situations. Proven ability to build new and existing client business translating to increased revenue and provide a positive client experience. Strong business acumen, to include detailed analysis, review of financial statements and understanding of accounting principles. Thorough knowledge of Commercial, Treasury Management, and financing options Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions. Ability to build strong 'One Bank' internal partnerships to provide holistic solutions for the clients business and personal financial goals. Communicates with impact to a group -Understands the audience and adjust communication as is appropriate level of detail for the audience; captures and holds the audience attention. Proven track record of identification and understanding of business issues, problems, and opportunities and the ability to create relevant options for addressing problems/opportunities to achieve desire red outcomes. Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations. Proven ability to work in a team-based sales environment. Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred. Regional /local travel.

WORKING CONDITIONS:

Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of CRT screen. Frequent travel possible depending on assignment. All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

Newline Relationship Manager II Total Base Pay Range

82,100.00 - 172,500.00 USD Annual

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION

Virtual, Ohio 00000

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.