Newborn & Lactation Services Operations Lead

BILI BLANKET BABY, INC; Boulder (CO); On-site; USD 50,000 - 65,000; Full time

Job summary

Bili Blanket Baby is seeking a Newborn & Lactation Services Operations Lead to enhance newborn and maternity care. This full-time role involves customer service, operational tasks, and inventory management, focusing on providing empathetic support to families. Join a dedicated team aimed at transformative healthcare solutions in Boulder, Colorado.

Benefits

26 days of paid time off (PTO) per year

Opportunities for growth in a dynamic environment

Eligible for participation in the Colorado SecureSavings retirement plan

Qualifications

• Bachelor’s degree preferred.
• Proven experience in operations, healthcare administration, or customer service.
• Attention to detail is crucial.

Responsibilities

• Maintain effective communication with medical professionals and parents.
• Process equipment orders and manage billing for services.
• Schedule lactation consultations and manage deliveries.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Education

Bachelor’s degree

Tools

Google Workspace

Job description

Newborn & Lactation Services Operations Lead

Newborn & Lactation Services Operations Lead

1 day ago Be among the first 25 applicants

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Direct message the job poster from BILI BLANKET BABY, INC

Empowering Families with Compassionate, Cutting-Edge Healthcare Solutions

Job Posting: Newborn & Lactation Services Operations Lead

Company: Bili Blanket Baby

Location: Boulder, Colorado

Type: Full-time, In-person

About Us

At Bili Blanket Baby, we are dedicated to revolutionizing newborn and maternity care with innovative solutions.

Our mission is clear:

With a special emphasis on underserved populations, we partner with providers and new parents to compassionately support family bonding for all families through empathetic, timely, and high-quality neonatal home jaundice treatment, lactation supplies, and pregnancy and newborn DME items.

Join a Purpose-Driven Team

Be part of a passionate team transforming newborn and maternity care through operational excellence and compassionate service. Every role at Bili Blanket Baby contributes to our mission and directly impacts families during some of the most important moments of their lives.

Key ResponsibilitiesCustomer Service Excellence

• Maintain effective, empathetic communication with medical professionals and new parents
• Handle urgent inquiries with compassion and professionalism
• Conduct proactive follow-ups to ensure satisfaction and continuity of care

Operational Excellence

• Accurately process bili blanket and breast pump orders via phone, email, and fax
• Perform Medicaid and insurance billing for breast pump orders and DME services
• Coordinate timely deliveries and troubleshoot issues with families and providers
• Monitor nationwide delivery schedules and manage courier coordination

Inventory & Equipment Management

• Clean and perform efficiency checks on all returned medical equipment
• Generate shipping labels, track shipments, and maintain appropriate inventory levels
• Oversee inventory across multiple courier locations nationwide

Lactation Services Scheduling

• Schedule in-person and virtual lactation consultations for our RN, IBCLC team
• Coordinate appointments based on patient needs, provider availability, and urgency
• Maintain organized systems and facilitate clear communication between families and consultants

Marketing & Outreach

• Assist in maintaining an engaging and consistent social media presence
• Create milestone posts and announcements to connect with our community
• Conduct outreach to pediatric practices and compile mailing lists for targeted engagement

Qualifications

• Bachelor’s degree preferred
• Proven experience in operations, healthcare administration, or customer service
• High attention to detail—mistakes can directly impact newborn health outcomes
• Strong organizational, communication, and problem-solving skills
• Proficiency in Google Workspace (Docs, Sheets, Gmail, Drive) preferred
• Ability to lift up to 50 pounds, pack, and move boxes as needed
• Spanish language proficiency is a strong plus in our diverse client environment
• Prior experience in healthcare or medical equipment management is a plus
• Prior experience as a Certified Lactation Educator (CLE), Certified Lactation Counselor (CLC) is a plus. Role includes mentorship and preceptor hours with our current IBCLC, Katie Halverstadt

Schedule & Compensation

• Full-time (40 hours/week) with flexible scheduling
• Must be available for at least one weekend shift per week to support our 365-day, 8 a.m.–8 p.m. operation
• Salary Range : $50,000–$65,000 annually, depending on experience and qualifications
• Includes 26 days of paid time off (PTO) per year
• Opportunities for growth in a dynamic, mission-driven healthcare startup
• Eligible for participation in the Colorado SecureSavings retirement plan

Work Environment

Join a small, passionate team of women in a bright, welcoming office space. Enjoy a beautiful kitchen, supportive admin staff, and Boulder’s scenic bike paths just steps away. We value collaboration, laughter, and a shared commitment to making a difference.

Diversity & Inclusion Statement

We believe that diversity enriches our workplace and strengthens our mission. We welcome applicants of all backgrounds and experiences and are committed to maintaining an inclusive and respectful environment for all.

Equal Opportunity Employer

Bili Blanket Baby is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Application Process

Ready to make a difference in newborn and maternity care?

Submit your resume and a cover letter highlighting your relevant experience and interest in our mission to: [e-mail]

Join Bili Blanket Baby

This isn’t just a job—it’s an opportunity to make a real difference for families during life-changing moments. Join us in delivering care with compassion, one family at a time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Medical Practices

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