New Technology Introduction Reliability Engineer , Global Central Reliability Team

Amazon; Boston (MA); On-site; USD 76,600 - 114,900; Full time

Job summary

Amazon's NTI team is seeking a Reliability Engineer to define what production‑ready means for the next generation of fulfilment technology. You will be the reliability SME for autonomous robots, sortation, and material handling systems, identifying gaps and driving design improvements that improve maintainability and cost across the network.

You will collaborate with engineering, vendors, and operations to establish standards, provide input on designs, and mentor the growing NTI team.

Qualifications

• BS in mechanical or electrical engineering or 5+ years of related experience.
• Experience applying reliability engineering principles including FMEA and life cycle analysis.
• Experience developing and implementing maintenance programs for complex systems.
• 3+ years in manufacturing, logistics, automation environments.

Responsibilities

• Lead reliability assessments and design reviews for new automation and robotics technologies, identifying gaps in maintainability, serviceability, and reliability and working with development teams to resolve them before deployment.
• Define and maintain reliability standards, maintenance strategies, and serviceability requirements — updating them as new technology types reveal gaps.
• Conduct FMEA, reliability modelling, and life cycle cost analysis, working with development teams on design improvements and tracking MTBF, MTTR, availability, and maintainability KPIs.
• Partner with engineering teams, vendors, and stakeholders to represent RME reliability requirements during design, pilot, and full‑scale rollout phases.
• Develop preventive maintenance programs, spare parts strategies, and maintenance documentation for new technologies.
• Investigate equipment failures and performance degradation to identify root causes, drive solutions with development teams, and update standards to prevent re‑occurrence across the network.
• Monitor reliability performance metrics, identify recurring issues, and drive improvements back into standards and readiness criteria.
• Identify where maintenance processes are overly complex or inconsistent, and drive simplification through updated standards and common requirements.

Skills

Reliability engineering

FMEA

Life cycle analysis

Maintenance programs

MTBF/MTTR tracking

Education

Bachelors in mechanical or electrical engineering

5+ years experience in related field

Tools

CMMS

Reliability modelling

Job description

Define what ‘production‑ready’ means for the next generation of fulfilment technology. As a Reliability Engineer within the New Technology Introduction (NTI) team, you will be the primary reliability subject matter expert for emerging automation and robotics — from autonomous mobile robots and robotic picking systems to next‑generation sortation and material handling equipment. You’ll identify where new systems fall short of maintainability, serviceability, and reliability standards, work with development teams to find solutions, and update requirements to prevent issues from recurring across the network. You will engage with engineering teams, vendors, and operations partners to represent RME reliability requirements, provide input into revised designs, and evolve standards to keep pace with new technology types. You will balance operational needs with technical constraints, striving to optimise system design for long‑term performance while maintaining a strong focus on standards, scalability, and supportability. As the team scales, you’ll have the opportunity to shape reliability standards that become the baseline for our global network and mentor future team members. You will be based in North America and travel to development sites across NA, with international travel as needed.

Key Job Responsibilities

• Lead reliability assessments and design reviews for new automation and robotics technologies, identifying gaps in maintainability, serviceability, and reliability and working with development teams to resolve them before deployment.
• Define and maintain reliability standards, maintenance strategies, and serviceability requirements — updating them as new technology types reveal gaps.
• Conduct FMEA, reliability modelling, and life cycle cost analysis, working with development teams on design improvements and tracking MTBF, MTTR, availability, and maintainability KPIs.
• Partner with engineering teams, vendors, and stakeholders to represent RME reliability requirements during design, pilot, and full‑scale rollout phases.
• Develop preventive maintenance programs, spare parts strategies, and maintenance documentation for new technologies.
• Investigate equipment failures and performance degradation to identify root causes, drive solutions with development teams, and update standards to prevent re‑occurrence across the network.
• Monitor reliability performance metrics, identify recurring issues, and drive improvements back into standards and readiness criteria.
• Identify where maintenance processes are overly complex or inconsistent, and drive simplification through updated standards and common requirements.

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About The Team

NTI (New Technology Integration) sits within Central RME, responsible for embedding maintainability, reliability, and total cost of ownership into new technologies before they reach the field. We ensure next‑generation systems meet RME requirements from concept through deployment. Our vision is to transform RME into a proactive engineering partner — influencing design decisions early so that when technology lands at a site, it comes with a clear maintenance playbook, trained technicians, spare parts, and a known cost profile. We’re a growing, globally distributed team supporting 113+ technology programs across robotics, sortation, and material handling, interfacing with Amazon Robotics, Applied Sciences, FTR, OneMHS, and GES.

Basic Qualifications

• Bachelor’s degree in mechanical engineering, electrical engineering, or an equivalent engineering science, or 5+ years of professional experience
• 3+ years of reliability engineering or maintenance engineering experience in manufacturing, logistics, automation, or industrial environments
• 3+ years of experience applying reliability engineering principles including FMEA, reliability modeling, and life cycle analysis
• Experience developing and implementing maintenance programs for complex technical systems

Preferred Qualifications

• 5+ years of working directly with engineering teams on technology development or integration projects
• Experience building and evaluating system‑level reliability designs for automated systems.
• Certified Reliability Engineer (CRE) or Certified Maintenance and Reliability Professional (CMRP) certification
• Experience in some or all of the following areas: Automated conveyor systems or controls, robotics systems, electrical and electronic principles, blueprint and electrical schematic reading, CMMS programs, preventive maintenance procedures, predictive maintenance technologies, industrial electrical, industrial controls, industrial electronics, industrial PC literacy, N.E.C.
• Experience with reliability analysis tools and methodologies (Weibull analysis, reliability block diagrams, fault tree analysis).
• Experience with condition monitoring technologies and predictive maintenance strategies.
• Knowledge of design for reliability (DFR), design for maintainability (DFM), and design for serviceability (DFS) principles.

Equal Employment Opportunity

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary and Location

USA, MA, Boston - $76,600.00 - $114,900.00 USD annually

USA, NY, New York - $84,300.00 - $126,400.00 USD annually

USA, TN, Nashville - $68,900.00 - $103,400.00 USD annually

USA, TX, Austin - $76,600.00 - $114,900.00 USD annually

USA, VA, Arlington - $76,600.00 - $114,900.00 USD annually

USA, WA, Bellevue - $82,700.00 - $114,900.00 USD annually