New PSA Service Sales Representative-Fire

Johnson Controls, Inc.; Arlington Heights (IL); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

15 days vacation (first year)

401(k) + benefits from day one

Growth opportunities

Job summary

Johnson Controls, Inc. is seeking a Service Sales Representative to promote and sell service agreements for commercial building systems, including fire alarm, suppression, sprinkler, security, and inspections.

You will build customer relationships and support the sales process from prospecting through contract close and ongoing account service. The role requires 5+ years of B2B sales experience, a track record of closing deals, and the ability to work in a matrix environment.

Qualifications

• Degree or equivalent work experience; typically 5 years in B2B sales.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to meet quota in a matrix environment.
• Strong communication and time management skills.
• Proficiency with Windows and Oracle systems.

Responsibilities

• Promote and sell service agreements to assigned customer base.
• Qualify prospects and follow up on leads.
• Develop relationships to support long-term retention.
• Align service offerings with customer requirements and decision drivers.
• Close sales to meet plan and maintain an active proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain records and submit reports on time.
• Generate leads for service or equipment upgrades and collaborate with teams.

Skills

B2B sales

Service/technical product sales

Prospecting & closing

Account management

Communication skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Oracle

Job description

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results, and help move society forward.

PSA Service Sales Representative

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services, and an industry-leading field organization, we help elevate customer performance, turn goals into real-world results, and move society forward.

Role Overview

We are seeking a Service Sales Representative to promote and sell service agreements for commercial building systems products, including fire alarm, suppression, sprinkler, security, sound, communication, and inspections. In this role, you will build customer relationships, develop opportunities, and support the sales process from prospecting through contract close and ongoing account service.

Key Responsibilities

• Promote and sell service agreements for commercial building systems to an assigned customer base.
• Establish contact with prospects, qualify potential buyers, and follow up on leads using planned sales activities and marketing strategies.
• Develop a positive ongoing relationship with customers to understand needs and support long‑term retention.
• Create sales strategies that align Johnson Controls service offerings with customer requirements and decision drivers.
• Close sufficient sales to meet sales plan objectives and maintain an active proposal backlog.
• Conduct building surveys to support estimate development and proposal accuracy.
• Maintain accurate and complete records of all sales‑related activities.
• Submit sales reports, expenses, competitive activity, and correspondence accurately and on time.
• Support the service department by generating leads for service or equipment and device upgrades.
• Collaborate with service, technical, design engineering, support, and management teams to deliver a strong customer experience.

How You Will Do It

• You will work with discipline and accountability by managing your pipeline, following through on commitments, and keeping records, reporting, and customer communication current.
• You will stay close to the customer’s work by listening carefully, conducting building surveys, and aligning service solutions to real operational needs.
• You will prospect with consistency by scheduling sales calls, following up on leads, and using approved marketing strategies to uncover new opportunities.
• You will improve outcomes through candor and problem‑solving by reviewing competitive activity, refining your approach, and identifying service or upgrade opportunities.
• You will win as one team by working closely with internal partners to remove obstacles for customers and support long‑term service success.

Qualifications

• Degree or equivalent work experience, typically 5 years.
• At least 5 years of B2B sales experience with a proven track record.
• Experience selling a service, intangible, or technical product.
• Experience prospecting, qualifying, solution selling, and closing deals.
• Ability to work in a matrix environment with minimal direction and meet quota-based performance expectations.
• Strong professional communication, interpersonal, and time management skills.
• Proficiency with personal computers, including Windows and Oracle systems.
• Ability and willingness to work as a teammate and collaborate well with others.

Nice to Have

• Bachelor’s degree in a technical or business discipline.
• Experience in the industry or a related industry.
• Salesforce proficiency.

Why Join Us

We offer a competitive salary, 15 days of vacation in the first year, and a comprehensive benefits package including 401(k), medical, dental, and vision care available day one. You’ll also find an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, and on-the-job and cross-training opportunities that support your growth.

HIRING SALARY RANGE: $ 55k- $72K(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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