New Provider Verification Supervisor

Illinoiscomptroller; Springfield (IL); On-site; USD 82,000 - 119,000; Full time

Benefits offered by this job

Flexible work schedules

Health, Vision, Dental Insurance

Pension Plan

Deferred compensation

Job summary

Illinois Department of Healthcare and Family Services is seeking an experienced New Provider Verification Supervisor for the Bureau of Investigations. You will lead a team enrolling providers referred from PES/IMPACT and ensure timely completion of verification tasks.

The role requires strong leadership, planning, and policy interpretation within a public healthcare environment. The position includes a hybrid schedule and benefits aligned with state employment.

Qualifications

• Requires four years of college, preferably with business or public administration courses.
• Requires two years of responsible administrative experience in a public or business organization.
• Experience with Medicaid programs or public sector investigations is a plus.

Responsibilities

• Oversees the New Provider Verification Program within the Office of Inspector General.
• Directs daily operations and productivity of the NPV program.
• Provides technical assistance on IMPACT to staff and maintains program policies.

Skills

Leadership skills

Customer service

Team supervision

Education

Bachelor’s degree or higher

Tools

IMPACT

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58765
BPIS: 07963

Opening Date:09/21/2026
Closing Date:10/05/2026
Agency:Department of Healthcare and Family Services
Class Title:EXECUTIVE II - 13852
Skill Option:None
Bilingual Option:None
Salary:Anticipated Starting Salary $6,820 monthly; Full Salary Range $6,820-$9,875 monthly
Job Type:Salaried
Category:Full Time
Number of Vacancies:1
Bargaining Unit Code:RC062 Technical Employees, AFSCME
Merit Comp Code:
Work Hours:Monday - Friday 8:30am - 5:00pm
Anticipated Hybrid Work Schedule Availability:It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location:2200 Churchill Rd, Springfield, Illinois, 62702
Work County:Sangamon
Agency Contact:HFS.DPASApps @ illinois.gov

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger - something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule - flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services, Office of Inspector General (OIG), is seeking an experienced and qualified professional to fulfill the responsibilities of a New Provider Verification Supervisor for the Bureau of Investigations. This position will oversee staff tasked with enrolling providers referred from Provider Enrollment Services and Illinois Medicaid Program Advance Cloud Technology. OIG is seeking an individual with strong office experience and customer service skills to add to our professional team. Qualified applicants should have strong leadership skills, be able to make effective recommendations for the New Provider Verification program and follow policies and procedures. The desired applicant must be able to plan, prioritize, and follow up on assignments and/or tasks and ensure timely completion.

HFS values employees with different backgrounds, life experiences, and talents.

Essential Functions

• Under general direction, serves as the New Provider Verification Supervisor in planning, managing, and evaluating the New Provider Verification Program (NPV) program by facilitating the enrollment of providers referred from Provider Enrollment Services (PES) / Illinois Medicaid Program Advanced Cloud Technology (IMPACT)
• Serves as a working supervisor
• Directs the NPV program within the overall mission of the Office of Inspector General
• Oversees the work product and productivity of NPV
• Provides technical assistance on IMPACT to supervisory and investigative staff in obtaining information from various third-party resources
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration
• Requires two (2) years of responsible administrative experience in a public or business organization

Preferred Qualifications

• Three (3) years of professional experience working with IMPACT or a similar Medicaid Program Advanced CloudTechnology system
• Three (3) years of professional investigative research experience
• Three (3) years of professional experience interpreting and applying a state’s Administrative Code preferably for the State of Illinois
• Three (3) years of professional experience analyzing administrative problems and adopting an effective course of action
• Three (3) years of professional experience developing, implementing, and interpreting policies and procedures for a public or private organization

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to travel in the performance of duties, with overnight stays as appropriate
• Requires the ability to utilize and maintain state issued equipment such as a laptop
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.HFS is an equal opportunity employer.

Benefits Statement

Employees receive a robust benefit package including:

• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).