New Provider Liaison - Veterans Evaluation Services

Maximus; Philadelphia (Philadelphia County); Remote; USD 10,000 - 60,000; Full time

Job summary

A technology services company is seeking a New Provider Liaison to support newly contracted medical providers. This remote role involves conducting training, analyzing reports, and providing feedback. Candidates should have an associate degree and relevant experience in quality analysis. The compensation ranges from $23.00 to $30.30 per hour, along with benefits including health insurance and retirement plans.

Benefits

Health insurance

Life and disability insurance

Retirement plans

Paid holidays

Paid time off

Qualifications

• Must have 1 year of VES Quality Analyst experience.
• Experience with Compensation and Pension examinations is a plus.
• Must reside in the Continental US and meet technical equipment requirements.

Responsibilities

• Conduct orientation training with new providers.
• Analyze submitted reports for new or reactivated providers.
• Conduct report review sessions with providers.
• Identify trends of errors in reports.
• Conduct remedial retraining for providers needing improvement.

Skills

Effective communication

Analytical skills

Technical support

Education

Associate degree

Bachelor's degree (preferred)

Job description

Description & Requirements Maximus is currently hiring for New Provider Liaisons to join our Veterans Evaluation Services (VES) team.

This is a remote opportunity.

The New Provider Liaison (NPL) is responsible for supporting and guiding newly contracted medical providers on an individually assigned basis.

NPLs are the first point of contact for new providers, helping them become proficient in Compensation and Pension examinations.

Responsibilities include providing guidance on DBQ worksheets, understanding VA rating criteria, technical support for Portal use (including access, research of medical records, report completion, and submission), and expanding initial training into a broader overview of each provider's role within VES.

Due to contract requirements, only US Citizens or Green Card holders are eligible for this opportunity. #VeteransPage

Essential Duties and Responsibilities:

1. Conduct orientation training with new providers via a communication platform.
2. Analyze the first 5 to 10 submitted reports for new or reactivated providers.
3. Conduct report review sessions with providers.
4. Identify and summarize trends of errors in reports.
5. Conduct remedial retraining for providers needing improvement.
6. Provide detailed feedback on progress via phone.
7. Evaluate and approve providers to open scheduling when appropriate.
8. Collaborate with Quality Control, Scheduling, and Recruiting departments.

Home Office Requirements:

• Company-provided equipment will be supplied upon hire.
• Internet speed of 20mbps or higher required.
• Connectivity via Wi-Fi or Ethernet cable.
• Private work area and adequate power source.
• Must reside in the Continental US; remote work from the specified location only.

Minimum Requirements:

• Associate degree required; Bachelor's preferred.
• 1 year of VES Quality Analyst experience.

Additional Information:

Maximus is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, or other protected characteristics.

Compensation is based on various factors including location, education, experience, and market conditions. Salary range: $23.00 to $30.30 per hour.

Benefits include health insurance, life and disability insurance, retirement plans, paid holidays, and paid time off.

The salary is not based on previous salary history and will comply with all minimum wage laws.