New Provider Liaison - Veterans Evaluation Services

Maximus; North Carolina; Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare services company is hiring New Provider Liaisons for remote opportunities to support newly contracted medical providers. Responsibilities include conducting orientation training, analyzing reports, and providing feedback to improve quality. Candidates need an associate degree and must be US Citizens or Green Card holders. This role requires strong communication and analytical skills, and a minimum pay of $23.00 per hour is offered.

Qualifications

• 1 year previous VES Quality Analyst experience required.
• Must reside in the Continental US.
• US Citizen or Green Card holder eligibility.

Responsibilities

• Conduct training with newly contracted providers.
• Analyze submitted reports and provide feedback.
• Conduct report review sessions and remedial retraining.

Skills

Communication skills

Analytical skills

Training abilities

Education

Associate degree

Bachelor's degree preferred

Job description

Overview

Maximus is currently hiring for New Provider Liaisons to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The New Provider Liaison (NPL) is responsible for supporting and guiding newly contracted medical providers on an individually assigned basis. NPLs are the new provider's first point of contact ultimately there to equip our providers with the tools required to become proficient in the performance of Compensation and Pension examinations. Some of the assistance may include providing specified guidance on DBQ worksheets and a comprehensive understanding of VA rating criteria, technical support for providers in the use of the Portal (to include access and research of medical records, and aiding in report completion and submission), and expand upon the initial training, given by the Provider Development and Retention Department, into a broader and more complete overview of each provider's function within VES.

Responsibilities

• Conduct an orientation training with newly contracted providers via a communication platform.
• Analyze the first 5 to 10 submitted reports for newly contracted or reactivated providers on an individual basis.
• Conduct report review sessions with providers.
• Detect and summarize trends of errors in reports.
• Conduct remedial retraining sessions with providers that have been identified as needing improvement in report quality by either VA, Medical Advisory Board or VES Leadership.
• Provide in depth feedback on progress to providers via phone correspondence.
• Evaluate and approve providers to open scheduling when appropriate.
• Work closely in cooperation with the Quality Control, Scheduling, and Recruiting departments.
• Ability to work a shift of 8 : 00am-5 : 00pm CT Monday-Friday required

Minimum Qualifications

• Associate degree required; Bachelor\'s degree preferred.
• 1 year previous VES Quality Analyst experience.
• Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.

Home Office Requirements

• Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role. New hires will not be exempt from using company provided equipment.
• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• Private work area and adequate power source
• Must currently and permanently reside in the Continental US
• In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant\'s salary history will not be used in determining compensation.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [e-mail].

Minimum Salary

23.00

Maximum Salary

30.30