New Patient Scheduling Specialist-Medical Practices (Orthodontic & Dental Marketing Agency)

HIP Creative; Pensacola (FL); Remote; USD 42,000 - 50,000; Full time

Job summary

Join a leading marketing agency as a New Patient Scheduling Specialist. Engage with potential patients through calls, texts, and emails to schedule appointments. This role requires excellent communication skills and a proactive approach to meet goals while delivering high-quality service. Enjoy benefits like 401(k) matching, health insurance, and remote work opportunities.

Benefits

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Life Insurance

PTO after 90 days

Remote work opportunity

Qualifications

• Proven experience in high-volume outbound calling or sales, preferably in healthcare.
• Excellent verbal and written communication skills in English and Spanish.

Responsibilities

• Conduct outbound calls to potential patients to generate interest and secure appointments.
• Follow up regularly with new and warm leads through calls, texts, and emails.
• Schedule appointments on the practice calendars, ensuring coordination with availability.

Skills

Communication

Organizational Skills

Problem-Solving

Time Management

Tools

CRM Systems

HighLevel

Job description

New Patient Scheduling Specialist-Medical Practices (Orthodontic & Dental Marketing Agency)

Join to apply for the New Patient Scheduling Specialist-Medical Practices (Orthodontic & Dental Marketing Agency) role at HIP Creative

Job Overview

The New Patient Scheduling Specialist plays a vital role in our success by engaging with warm leads via calls, texts, and emails. Their main responsibility is to schedule high-quality appointments, ensuring a seamless experience for all parties involved. Every interaction is an opportunity to attract new orthodontic or dental patients. The ideal candidate has a proactive "assume the sale" approach, aiming to meet and surpass goals while maintaining excellent service standards.

Responsibilities

• Conduct outbound calls to potential patients to generate interest and secure appointments.
• Follow up regularly with new and warm leads through calls, texts, and emails.
• Handle inbound inquiries from potential patients, providing information and support.
• Keep detailed notes on all leads for effective follow-up and tracking.
• Follow a structured daily workflow with minimal supervision to complete tasks efficiently.
• Manage multiple practice pipelines using HighLevel, nurturing leads per guidelines.
• Contact all new and warm leads daily to maximize conversions.
• Schedule appointments on the practice calendars, ensuring coordination with availability.
• Maintain professional relationships with primary contacts of each practice.
• Report daily on all scheduled appointments for accurate tracking.
• Escalate any issues or concerns encountered with accounts.
• Participate in daily team meetings, sharing insights and updates.

Minimum Requirements

• Proven experience in high-volume outbound calling or sales, preferably in healthcare.
• Excellent verbal and written communication skills in English and Spanish.
• Strong organizational skills to manage multiple leads and pipelines.
• Self-motivated with the ability to follow a structured workflow.
• Proficiency with CRM systems (especially HighLevel) and communication tools.
• Attention to detail for accurate record-keeping and follow-up.
• Commitment to delivering a high-quality customer experience.
• Problem-solving skills to address and escalate issues proactively.
• Effective time management to prioritize tasks and handle many leads daily.
• Ability to collaborate with team members and contribute to team success.

About HIP

At HIP, we see our partners as collaborators. Our values guide us daily to make a positive impact on our partners, their teams, and communities. We believe in bringing your unique talents, elevating others, driving value, and owning your responsibilities.

Our Brand Promises

• More Than Marketing: We help practices grow holistically, beyond just marketing.
• Holistic Approach: We consider all aspects of a practice for sustainable growth.
• White Glove Service: We deliver elite, supportive service in every interaction.
• Beyond Business: We build genuine relationships based on trust and shared goals.

Benefits

• 401(k) matching
• Dental, Health, Vision, and Life Insurance
• PTO after 90 days (10 days first year, unlimited from year two)
• Remote work opportunity

Schedule & Compensation

Schedule: 8 am- 5 pm CST, Monday to Friday, 8-hour shift

Compensation: $42,000-$50,000 base + commission (approx. $5,000/year), total OTE $47,500-$55,000. Full-time W2 position for domestic candidates only.

Additional Details

Seniority level: Entry level

Employment type: Full-time

Job function: Project Management and IT

Industry: Advertising Services