New Patient Navigator

Flourish Research; Walnut Creek (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Tuition reimbursement

Parental leave

Employee referral program

Life insurance

Disability insurance

Generous PTO

Job summary

Flourish Research's Valkyrie Clinical Trials site in Walnut Creek, CA seeks a New Patient Navigator to strengthen outreach, engagement, and enrollment for oncology trials. You will build partnerships with physicians, coordinate patient scheduling, and ensure smooth handoffs from referral to treatment.

The role requires at least 5 years of patient-facing experience, oncology exposure, and strong organization. We offer a comprehensive benefits package and a supportive team environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 5 years’ experience with patients and physician partnerships or account management.
• Oncology experience preferred.
• Strong organization, attention to detail, and communication skills.
• Proficient in Office 365 and related tools.

Responsibilities

• Develop and implement outreach strategies to identify partnerships and oncology trial participants.
• Identify and cultivate physician partnerships and maintain relationships to support enrollment and patient care.
• Coordinate patient navigation and enrollment, including scheduling initial visits.
• Ensure collection and uploading of patient medical records and trial documentation.
• Maintain clear communication from referral intake to enrollment and first treatment.
• Support with reporting and slot availability with EMR/CTMS systems.
• Represent Flourish Research professionally with staff, clients, and vendors.

Skills

Organizational skills

Time management

Communication

Presentation

Interpersonal skills

Office365

Independent work

Relationship management

Education

Bachelor’s degree or equivalent experience

Tools

Office365

Job description

Valkyrie Clinical Trials (VCT), a Flourish Research Company, is a leading Oncology multi-site clinical research network with expertise in Oncology research. VCT approaches clinical research with a deep sense of humanity, compassion, and sincere kindness. VCT was founded by leading Clinical Oncologist, Dr. David Berz, and has multiple sites spanning California and Colorado.

Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WESEEYOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

We are actively hiring an New Patient Navigator to supportour Valkyrie Clinical Trials Walnut Creek, California site.

LOCATION: Onsite, Walnut Creek, CA

Hours: Full Time, Mon-Fri 40 hours per week (day shift)

Compensation: $75,000 - $105,000 (depending on experience)

The New Patient Navigatoris responsible fordeveloping andmaintainingoutreach and engagement strategies to enhance the Site’s patient care and enrollment efforts while ensuring a seamless new patient experience. This role focuses onidentifyingand cultivating partnerships with physician referral sources, engagingwithand scheduling new patients, andassistingwith the tracking of trial slot availability and fulfillment.

Physician & Community Partnership Development(PrimaryArea of Focus)

• Develop and implement outreach strategies toidentifypartnerships andpotential oncologyclinical trial participants.

• Identifyand cultivate new physician partnerships andmaintainrelationships with existing partners to support trial enrollment and patient care efforts.

• Act as a liaison between the Site and community organizations to foster collaboration.

• Engage with community organizations with diverse populations to raise awarenessabout oncologyclinical trials.

• Assist the Site and Medical Director inidentifyingpotential partnerships.
  

Patient Navigation & Enrollment Support

• Support trial enrollment and patient care efforts by effectively communicating with new patients ina timelyfashion.

• Responsible for the scheduling and coordination of theinitialnew patient consult visits.

• Ensure the collection anduploadingof all necessary new patient medical records.

• Maintain effective patient and team communication from referral intake through trial enrollment and first treatment, asappropriate.

• Ensure the effective handover to assigned CRC upon commencement of Cycle 1 Day 1 treatment.

• Provide new patient trial status to referring physician upon confirmation of enrollment or screen failure.

• Assistwith any other scheduling needs during screening period
  

Systems, Coordination & Reporting

• Become proficient in the regular use of the Electronic Medical Record (EMR) and Clinical Trial Management System (CTMS) to enter and manage patient information accurately.

• Work closely with Principal Investigators and Clinical Research Team to ensure slot availabilityandmatchingpotential patients forscreening.

• Track all referrals and referral sources to provide regular reports and updates to physicians and practice partnerships.

• Provide support in generating and reviewing periodic reports for Site and Medical Directors.
  

General Responsibilities

• Adapt toadditionalresponsibilities as required by the evolving needs of the organization and asdeterminedby leadership.

• Represent Flourish Research in a professional and courteous manner (verbal, written, and in appearance) when interacting with all staff, clients, and vendors.

• Additionalduties asassigned by management.

Physical Requirementsand/or Environmental Factors:

• Work is normally performed in a typical interior clinical/office work environment.

• Daily computer use.

• Frequentverbal and written communication.

• Occasional evening and weekend work schedules.

• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.

• Ability to drive andtravel locally.

MinimumRequirements:

Education:

• Bachelor’s degreeor equivalentexperience.
  

Experience:

• At least 5 years’ experience to include working directly with patients and physician partnerships or account relationship management.

• PriorOncology experience and exposure to clinical researchpreferred.
  

Knowledge, Skills, & Core Competencies:

• Proven organizational skills and strong attention to detail.

• Strongtime-management, communication,presentation,and interpersonal skills (both written and oral).

• Effective and well-developed interpersonal abilities, includingabilityto foster strong working relationships and influencevarious stakeholders.

• Excellent computer skillsto includeOffice365 products.

• Ability to work independently and professionally, with a high degree of urgency and self-motivation.

• Demonstrated ability to collaborate and align with operations.

• Demonstrated decision-making, critical thinking, and problem-solving abilities.

• Excellent project management skills with the ability to handle competing priorities and meet deadlines.

• Strong workethicand dedication to quality patient care.

• Understandingofclinical research processes.

Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.
Flourish Research is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Researchcomplies withthe lawregardingreasonable accommodation for handicapped and disabled employees.