New Patient Liaison

Shady Grove Fertility; Northern (KY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发?

Job summary

US Fertility is seeking a New Patient Liaison to join our remote team. The role focuses on guiding prospective patients, scheduling and converting inquiries, and coordinating with offices for a smooth transition to care.

You will manage inquiries with an empathetic approach, maintain accurate records, and report on performance metrics to leadership. This position offers meaningful work within a national fertility network and a comprehensive benefits package.

Qualifications

• Bachelor’s degree required in Biology, Psychology, Sociology, or a related field.
• Five years customer service experience with at least two-three years inside sales experience.
• Ability to communicate with empathy and build relationships.

Responsibilities

• Prioritize time to generate increased new patient appointments by performing over the phone prospective consultations and closing new business.
• Use a soft sell and empathetic approach to convert prospective customers into satisfied customers by explaining features and benefits of US Fertility.
• Coordinate with USF offices and supervisors for seamless transition of prospective customers to medical diagnosis and treatment.
• Prepare and report on metrics of inside sales results and propose improvements to leadership.
• Accurately maintain customer database with program information and progress of prospective customers.
• Notate unusual circumstances and document conversations in the database for accessibility.
• Follow-up with all prospective customers.

Skills

Active listening

Empathy

Communication

Interpersonal skills

Time management

Education

Bachelor’s degree in Biology, Psychology, Sociology, or related field

Job description

Build What Matters Most-Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients , the lives we help bring into the world , and the culture of excellence we foster across our organization . We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward-and we’re just getting started.

Opportunity Overview

We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility.

• Schedule: Monday through Friday , 8:30 AM to 5:00 PM Eastern Time
• Compensation: $22.00 to $25.00 per hour (commensurate with experience)
• Location Requirement: This is a remote position only open to candidates who reside and are authorized to work in the following states: New York, New Jersey, South Carolina, Florida, and Pennsylvania. We are unable to consider candidates outside of these states.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the New Patient Liaison will:

• Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
• Use a "soft sell" and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
• Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
• Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales
• Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
• Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
• Follow-up with all prospective customers

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• Bachelor’s degree required in Biology, Psychology, Sociology, or a related field.
• Five years customer service experience with at least two-three years inside sales experience
• Competency in active listening and relationship building, and ability to communicate with empathy
• Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
• Ability to communicate accurately and concisely
• Excellent interpersonal and telephone skills. Bilingual would be plus
• Ability to function in a self directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through.
• Working knowledge of healthcare services/fertility is a plus

More important than any single credential, however, is the right person . Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members - professionally and personally - across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs
• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility-and help shape the future of fertility care.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.