New Patient Liaison

OneOncology; Nashville (TN); On-site; USD 19,000 - 30,000; Full time

Job summary

Tennessee Oncology is seeking a New Patient Liaison to handle intake of new patient referrals for Tennessee Oncology Clinics. Responsibilities include triaging diagnosis severity, scheduling intake, and coordinating first appointments with patients and referring physicians.

The role requires HIPAA-compliant data handling and strong communication with clinic staff and providers. The position emphasizes accurate record retrieval, scheduling coordination, and collaboration across multiple sources

Qualifications

• Answers incoming new patient calls and enters demographic and insurance pre-registration information.
• Requests, collects, documents and assesses records to ensure proper scheduling and HIPAA compliance.
• Ensures referring physicians receive communication about new patient visits.
• Coordinates with outside entities to obtain new patient medical history records when appropriate.
• Communicates with clinic staff and referring providers to schedule new patient appointments.

Responsibilities

• Promotes positive customer relations and maintains confidentiality of patient information.
• Exhibits initiative, judgment and discretion in handling sensitive data and scheduling.
• Adheres to Tennessee Oncology policies and procedures and maintains professional ethics.
• Communicates effectively both orally and in writing with patients, staff and providers.
• Assists with travel to other clinics as needed and supports team objectives.

Skills

Positive customer relations

Confidentiality of patient information

Initiative and discretion

Ethical standards

Oral and written communication

Policy compliance

Education

HS Diploma

MS Word & Excel

Healthcare experience preferred

EMR experience preferred

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.

ESSENTIAL FUNCTIONS:

• Answers incoming new patient calls, enter demographic and insurance pre-registration information; maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks,


• Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.


• Ensures referring physicians have received communication regarding the new patient visit


• C0mmunicate with outside entities to obtain new patient medical history records when appropriate.


• Communicates with team members, clinic staff and referring Provider offices.


• Coordinates with Clinic staff to schedule new patient appointments


• Additional responsibilities may be assigned

KNOWLEDGE, SKILLS & ABILITIES:

• Promotes positive customer relations


• Maintains and ensures confidentiality of patient information


• Exhibits high degree of initiative, judgment and discretion


• Promotes highest ethical standards


• Effectively communicates both orally and in writing


• Adheres to all Tennessee Oncology policies and procedures

EDUCATION & EXPERIENCE:

• HS Diploma required


• Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel


• Prefer experience in healthcare, customer service


• Prefer experience with EMR

PHYSICAL REQUIREMENTS:

• Able to travel to other clinics when necessary


• Able to lift 25 pounds.

PHYSICAL REQUIREMENTS:

Job Title:

Physical Activity Required

Amount of time

None

Less than 1/3
(Occasionally)

1/3 to 2/3
(Frequently)

More than 2/3
(Regularly)

Standing

Walking

Sitting

x

Fingering or manual dexterity

Repetitive finger motion

x

Lifting or exerting force

Up to 10 pounds

Up to 25 pounds

x

Up to 50 pounds

Up to 100 pounds

Over 100 pounds

Reaching or stretching

Climbing or balancing

Crouching or stooping

Speaking

Hearing

Seeing (with correction)