New Patient Liaison

Tennessee Oncology; Nashville (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

Tennessee Oncology is seeking a New Patient Liaison to manage the intake of referrals for its clinics. You will triage diagnoses, schedule intake, contact patients and referring physicians, and secure the first appointment while ensuring HIPAA compliance.

Ideal candidates will have a HS Diploma and strong computer skills (Word, Excel) with healthcare or customer service experience; familiarity with EMR is preferred. This full-time role is based in Nashville, TN.

Qualifications

• HS Diploma required.
• Proficient in Microsoft Word and Excel.
• Healthcare or customer service experience preferred.
• Experience with EMR preferred.

Responsibilities

• Answers incoming new patient calls and enters demographic and insurance information.
• Requests, collects and documents records to ensure proper scheduling and HIPAA compliance.
• Ensures referring physicians have received communication about the new patient visit.
• Communicates with outside entities to obtain new patient medical history records.
• Coordinates with clinic staff to schedule new patient appointments.

Skills

Customer service orientation

Confidentiality

Communication skills

Ethical standards

Initiative and discretion

Education

HS Diploma

Tools

EMR

Microsoft Word

Microsoft Excel

Job description

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Tennessee Oncology Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.

Essential Functions

• Answers incoming new patient calls, enter demographic and insurance pre-registration information; maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks,
• Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
• Ensures referring physicians have received communication regarding the new patient visit
• C0mmunicate with outside entities to obtain new patient medical history records when appropriate.
• Communicates with team members, clinic staff and referring Provider offices.
• Coordinates with Clinic staff to schedule new patient appointments
• Additional responsibilities may be assigned

Knowledge, Skills & Abilities

• Promotes positive customer relations
• Maintains and ensures confidentiality of patient information
• Exhibits high degree of initiative, judgment and discretion
• Promotes highest ethical standards
• Effectively communicates both orally and in writing
• Adheres to all Tennessee Oncology policies and procedures

EDUCATION & EXPERIENCE

• HS Diploma required
• Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel
• Prefer experience in healthcare, customer service
• Prefer experience with EMR

Physical Requirements

• Able to travel to other clinics when necessary
• Able to lift 25 pounds.

Physical Activity Required

• None
• Less than 1/3 (Occasionally)
• 1/3 to 2/3 (Frequently)
• More than 2/3 (Regularly)

Movement Requirements

• Standing
• Walking
• Sitting
• x
• Fingering or manual dexterity
• Repetitive finger motion
• x
• Lifting or exerting force
• Up to 10 pounds
• Up to 25 pounds
• x
• Up to 50 pounds
• Up to 100 pounds
• Over 100 pounds
• Reaching or stretching
• Climbing or balancing
• Crouching or stooping
• Speaking
• Hearing
• Seeing (with correction)