New Patient Coordinator II (Mount Pleasant)

Orthodontic Experts Ltd; Menomonee Falls (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading orthodontic care provider is seeking a New Patient Coordinator II to assist in patient onboarding and support orthodontic procedures under supervision. The role involves learning various orthodontic practices, traveling between locations for training, and interacting with patients to help facilitate their treatment journey. Strong teamwork, computer skills, and a high school diploma are required. Full-time benefits include paid training, travel pay, bonuses, and comprehensive health coverage.

Benefits

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision Insurance

401(k) and matching

Tuition Assistance Program

Qualifications

• Ability to work independently and in a team setting.
• Experience in a dental or orthodontic setting preferred.

Responsibilities

• Assist the orthodontist during procedures like adjusting braces.
• Take records, pictures, and x-rays for new patient treatment plans.
• Participate in marketing events and maintain a clean working environment.

Skills

Ability to work independently

Team collaboration

Computer skills

Education

High School Diploma/GED

Job description

Description

Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a New Patient Coordinator II. We currently have 28 offices in the greater Chicagoland area, Wisconsin and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

As a New Patient Coordinator II (NPC II), you will be set on the training path of an Orthodontic Assistant in training. Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering various orthodontic procedures. They must be able to demonstrate that they are grasping the procedures and are able to perform them by making progress towards mastering the procedures and performing them independently or under the direction of the orthodontist. The NPC II will also act as a backup for the NPC role, which consists of taking records (pictures and x-rays) used for creating a treatment plan for the new patient.

Duties include but are not limited to:

• Under the supervision of the orthodontist, the NPC II is responsible for learning and mastering the following orthodontic procedures.
• Assist the orthodontist during procedures, such as adjusting braces and placing orthodontic appliances.
• Complete Full Arch Bonding top and bottom, as well as bonding fixed retainers.
• Debonding
• Rebonding Brackets
• Using various digital scanners
• Making clear retainers
• Delivering expanders, space maintainers and forsus.
• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Completion of annual compliance training
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently and in a team setting
• Computer skills
• Previous experience in a dental or orthodontic setting preferred

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday - Friday 6:45am – 3:00pm
• 2 Saturdays per month; 7:45am-1:00pm
• Base location: 1101 S. Green Bay Rd Mount Pleasant, WI 53406
• This position requires travel to additional clinics for training and coverage purposes - Hales Corners and Menomonee Falls

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments