New Patient Coordinator (Harwood Heights)

Orthodontic Experts Ltd; Harwood Heights (IL); On-site; Full time

Job summary

Orthodontic Experts Ltd is seeking a dedicated New Patient Coordinator to greet and assist new patients. This role involves taking records for treatment plans and maintaining clean working environments, alongside assisting in marketing events. The ideal candidate has a High School Diploma and chairside experience, and can work both independently and as part of a team.

Benefits

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life Insurance

401(k) and matching

Tuition Assistance Program

Pet Insurance

Qualifications

• Minimum 6 months Chairside experience required.
• Ability to travel & transport self to other practice locations.

Responsibilities

• Greet new patients and take records (pictures and x-rays).
• Assist in sterilizing equipment and maintaining clean work areas.
• Participate in marketing events and cover administrative tasks as needed.

Skills

Computer skills

Ability to work independently

Teamwork

Polish/Ukrainian/Russian (Preferred)

Education

High School Diploma/GED

Job description

Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a New Patient Coordinator. We currently have 28 offices in the greater Chicagoland area, Wisconsin and Indiana. This year we are on track to open additional offices! Our core Values consist of the following:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

You will be greeting new patients and welcoming them to the practice. Following the office introduction, you take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.

Duties include but are not limited to:

• Taking clear x-rays.
• Taking clear photos.
• Taking accurate scans for retainers.
• Assisting in sterilizing equipment.
• Maintaining clean working environment (not limited to picture & X-ray area).
• Work with the Treatment Coordinator to ensure patient case acceptance by orchestrating a “warm hand-off” to the TC.
• Assist in meeting and/or exceeding monthly and annual clinic goals.
• Cover topics such as payment options and provide the patient with general information regarding insurance coverage as it relates to orthodontics.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Participate in Marketing Events
• Other tasks as assigned.

Requirements

• High School Diploma/ GED
• New Patient Coordinators should have the ability to work independently, and in a team setting.
• Computer skills
• New Patient Coordinators should have the ability to travel & transport self to other practice locations.
• Minimum 6 months Chairside experience.
• Polish/Ukrainian/Russian Preferred

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45am-6:00pm shifts per month
• 4709 N Harlem Ave, Harwood Heights, IL 60706
• Travel required to Bucktown, Avondale and Skokie clinics for training and coverage
• Full time
• Rate of pay - $16/hour

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife MetLaw Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments