New Patient Coordinator

Smile Doctors; Dallas, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short & Long-term disability

401(k) plan

Paid time off

Holidays

Braces discounts

Job summary

Smile Doctors in Dallas, TX is hiring a New Patient Coordinator to manage incoming calls from prospective patients, schedule appointments, and coordinate with clinics. You will ensure accurate account notes and respond via email and chat to keep patients informed.

Prerequisites include a high school diploma; bilingual is preferred. Dental field or call center experience is a plus. We offer competitive pay and comprehensive benefits in a team-focused environment.

Qualifications

• High school diploma or equivalent required.
• Bilingual preferred, but not required.
• Dental field experience a plus, but not required.
• Call Center experience a plus, but not required.
• Basic knowledge of using computer systems and software programs.

Responsibilities

• Handle incoming calls from new patients to schedule appointments.
• Prepare reports for Clinics as assigned by leads.
• Follow up on non-scheduled calls.
• Maintain clear notations on accounts and communicate via email and chat with clinical locations.
• Follow New Patient Intake form when scheduling appointments.
• Provide an optimal patient experience by effectively scheduling appointments.
• Report system/software issues to management for resolution.
• Communicate with clinics regularly to build rapport and provide guidance.

Skills

Customer service

Verbal communication

Written communication

Independent work

Multitasking

Bilingual

Education

High school diploma or equivalent

Tools

Computer systems

Dental software

Job description

## New Patient CoordinatorApply: Dallas, TX: Full time: Posted Today: JR100764Looking for a position that makes you smile?We’re seeking a **New Patient Coordinator** to join our growing team.Responsible for handling incoming calls from new patients to schedule new patient appointments, work reports for Clinics as assigned by leads, and follow up on non-scheduled calls. Also responsible for clear and detailed notations on accounts and communication via email and chat with our clinical locations. **How you’ll make us better:*** Follow New Patient Intake form when scheduling appointments* Respond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skills* Provide optimal patient experience by effectively scheduling new patient appointment* Follow up with patients who did not schedule on first call* Work as a consultative partner to your clients, building rapport and providing direction* Communicate clearly and frequently with clinics* Quickly report system/software issues to management for resolution**Your special skills:*** Ability to establish and maintain good working relationships with customers and coworkers* Ability to work independently with limited supervision* Ability to communicate effectively verbally and in writing* Ability to listen and understand information verbally and in writing**Prerequisites for success:*** High school diploma or equivalent required* Bilingual preferred, but not required* Dental field experience a plus, but not required* Call Center experience a plus, but not required* Basic Knowledge of using computer systems, which may include software programs, entering data or processing information* Basic Knowledge of digital applications including web, email, chat, text, etc.* Basic Knowledge of principles and processes for providing customer service**We saved the best for last.**In exchange for the dynamic contribution you’ll bring to our team, we offer:* Competitive salary* Medical, dental, vision and life insurance* Short and long-term disability coverage* 401(k) plan* 3 weeks paid time off in your first year + paid holidays* Discounts on braces and clear aligners for you and your family members**Why Smile Doctors?**As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.*This is the perfect opportunity to grow with an expanding organization! Apply today!*