New Overnight Customer Experience Representative, Advanced Services (Fully Remote)

Robinhood; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonuses & equity

401(k) matching

100% paid health insurance

Parental leave

Lifestyle wallet

Job summary

Robinhood is seeking a customer experience professional to support initiatives that improve ASAT and QA metrics in the financial services space. Develop subject matter expertise in Options and Margin trading to resolve technical queries.

Identify and analyze customer issues, use data analytics to spot trends, and contribute to training and knowledge bases. Requires 3+ years in financial services and active Series 7 & 63 (Series 3 & 4 bonus).

Qualifications

• 3+ years in customer experience within financial services.
• Active Series 7 & 63; Series 3 & 4 a bonus.
• Strong collaboration and de-escalation skills.

Responsibilities

• Identify and analyze customer issues, providing effective solutions.
• Utilize data analytics to spot trends and escalate findings.
• Contribute to training and knowledge bases.

Skills

Customer empathy

De-escalation

Data analysis

Cross-functional collaboration

Education

Series 7 & 63 certifications

Series 3 & 4 (bonus)

Job description

• Support key initiatives to improve customer experience metrics like ASAT and QA.
• Develop subject matter expertise in Options and Margin trading to resolve technical queries.

What You’ll Do

• Identify and analyze customer issues, providing effective solutions.
• Utilize data analytics to spot trends and escalate findings.
• Contribute to training and knowledge bases.

What You Bring

• 3+ years of customer experience in financial services, including active trader or trade desk experience.
• Active Series 7 & 63; Series 3 & 4 a bonus.
• Strong collaboration and de-escalation skills.

What We Offer

• Performance-driven compensation with bonuses, equity, and 401(k) matching.
• Best-in-class benefits, including 100% paid health insurance and lifestyle wallet.
• Time off to recharge and parental leave.

Robinhood is a financial services company on a mission to democratize finance for all, using technology to build the future of finance. The company is a high-performing, fast-moving team with ethics at the center, offering challenging work and best-in-class benefits.