New Iberia, LA - Hourly Assistant Manager

B&B THEATRES MANAGEMENT COMPANY LLC; Coopersville (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

B&B Theatres in Louisiana is seeking a Theatre Operations Manager to lead daily front- and back-of-house activities, ensuring smooth guest experiences. You will supervise hourly staff, assist in hiring/training, and coordinate with senior management to meet targets.

The role requires strong leadership and a proactive approach to customer service. Essential duties include upholding safety and company policies, managing inventory, and supporting cash handling during shifts in a fast-paced cinema

Qualifications

• Must be at least 18 years old.
• Willing to obtain food/service certifications as required.
• Valid driver's license and vehicle insurance may be needed for errands.
• Prior experience in a management role preferred.

Responsibilities

• Supervise and coordinate daily operations of assigned areas, ensuring guest satisfaction.
• Assist in hiring, training, and mentoring hourly staff to uphold standards.
• Monitor performance, provide feedback, and resolve conflicts promptly.
• Handle guest inquiries and concerns professionally and efficiently.
• Assist with inventory, stocking, and ordering supplies.
• Support opening/closing procedures and cash handling as needed.

Skills

Staff supervision

Guest communication

Interpersonal skills

Mediation skills

Job description

Our Mission & Core Values:Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable.Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same.We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests.Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres.Please note: Our theatres are open 365 days a year, and holidays are often our busiest times. While we value family time, flexibility in scheduling is important.RESPONSIBILITIESJob Duties include but are not limited to:Assist the Theatre General Manager and other Salary Management Staff in organizing, planning, and implementing strategy.Coordinate operations and ensure schedules and objectives are met.Supervise and motivate staff.Interpersonal and mediation skills.Communicate with guests and evaluate their needs and specifications.Assist in hiring, training, and maintaining employee records.Secure adherence to company’s policies and guidelines.Cleaning.You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets but still help a customer at the snack bar or land a hand cleaning an auditorium between shows.Completing any other duties as delegated or directed by your supervisor.Qualifications:Must be at least 18 years old at the time of hire.Must be willing to obtain R-Serving (for candidates 21+), Food Handler, and/or Food Manager certifications in accordance with state, county, and location-specific requirements. Religious exemptions are available upon request with written documentation for liquor liability certification. All required certifications will be paid for by the company.Must have a valid driver's license and vehicle insurance for running errands.Must have the availability to open and/or close regularly.Previous experience in a similar management role needed.Essential FunctionsSupervise and coordinate daily operations of assigned areas, ensuring smooth workflow and high-quality guest service.Assist in training and mentoring hourly staff to maintain operational standards.Monitor staff performance, provide feedback, and support problem-solving and conflict resolution.Ensure compliance with company policies, procedures, and safety regulations.Handle guest inquiries, concerns, and complaints professionally and promptly.Assist with inventory management, including stocking, tracking, and ordering supplies.Collaborate with management and team members to achieve operational goals and maintain a positive work environment.Support operational tasks such as opening/closing procedures, cash handling, and recordkeeping.Work independently or as part of a team to ensure overall operational efficiency.Physical DemandsAbility to stand and walk for extended periods during the work shift, with limited opportunities to sit.Frequent use of hands and arms to handle objects, tools, and operational materials.Ability to bend, stoop, kneel, crouch, and reach as needed to perform duties.Ability to move, lift, stock, and transport boxes or supplies weighing up to 35 pounds safely.Mental stamina and focus to manage high-stress, fast-paced, and busy periods while making decisions and coordinating staff.Ability to work in environments with variable noise levels, lighting, and temperature conditions.These essential functions and physical demands are representative of the requirements necessary to perform this role. Employees must be able to carry out these functions with or without reasonable accommodation.