New Home Assistant

Tri Pointe Homes Holdings, Inc.; Raleigh (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Tri Pointe Homes Raleigh is looking for an enthusiastic New Home Assistant to join our sales team and help optimize the customer experience in assigned communities. You will greet visitors, share information about our homes and communities, and support advisors through the sales process from first contact to closing.

You will also handle CRM data entry, appointment scheduling, pre-qualifications, and the preparation of purchase contracts and escrow documents.

Qualifications

• High School diploma or equivalent certification.
• Minimum of 3 years of previous sales experience preferred.
• Knowledge of sales programs, policies, and procedures.

Responsibilities

• Greets and engages visitors to establish relationships and assists New Home Advisors in determining visitor needs.
• Provides information about communities, homes, and the value proposition.
• Distributes brochures, maps, mortgage information, price sheets and other information.
• Pre-qualifies customers, supports site visits, and answers questions throughout the sales process.
• Ensures timely follow-through from initial contact through closing and post-closing activities.
• Maintains up-to-date product and community knowledge to address inquiries.
• Handles administrative tasks: phones, scheduling, contracts, filing, reservations, escrow documentation, notices, events, and showroom upkeep.
• Enters data into CRM daily and supports management with reports.

Skills

Sales experience

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Tri Pointe Homes is about more than homes, we are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers.

Tri Pointe Homes Raleigh is looking for an enthusiastic individual to join our talented group as a New Home Assistant.

Position Highlights: Responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities while gaining the knowledge and experience necessary to potentially promote into a full New Home Advisor position.

Position Responsibilities:

• Greets and engages visitors to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
• Provides information about the community, builder/Company, brand, and individual homes, emphasizing key selling messages and the unique customer value proposition.
• Provides brochures, maps, mortgage information, price sheets, and any other information required.
• Assists New Home Advisors to ensure visitors are accompanied through sales office, models, and inventory homes, and questions are appropriately answered.
• Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
• Stays abreast of all community and product knowledge required to answer customer questions.
• Assists New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
• Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management.
• Attends all sales meetings and trainings as required.

Position Qualifications:

• High School diploma or equivalent certification required.
• A minimum of 3 years of previous sales experience is preferred.
• Knowledge of sales programs, policies, and procedures.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.

Physical Requirements:

• Position requires sitting, walking, standing, and project onsite surveying (standing, climbing stairs/ladders, etc.)
• May require occasional driving of customers from the sales office to community lots.
• Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog, and rain. Airborne particles such as wood dust, drywall dust, etc. are common in the field environment.

Want to know what it’s like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company

Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves.We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business.We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please clickherefor a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.