New Home Advisor

Tri Pointe Homes; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Tri Pointe Homes Charlotte is seeking an experienced New Home Advisor to drive home sales and enhance the customer experience in our community portfolio. You will lead model home tours, guide buyers through the sales process, manage pipeline and backlog, and coordinate with construction, design studio, and customer care to ensure a seamless journey from tour to closing.

The role requires a real estate license (where required), at least one year of sales experience, and fluency with Microsoft

Qualifications

• Real estate license, if required by state law.
• Minimum of 1-year previous sales experience.
• Knowledge of sales programs, policies, and procedures.
• Current working knowledge of homebuilding and the residential real estate industry.
• Ability to prepare, plan and deliver clear and persuasive sales presentations.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.

Responsibilities

• Actively tours model homes with prospective buyers and delivers an effective sales presentation, seeking to close buyers.
• Guides prospects to homesites and explains community layout and future construction plans.
• Maintains backlog and communicates with buyers and teams to ensure customer satisfaction after purchase.
• Inputs and updates data in the CRM system to drive sales activities in assigned communities.
• Explains and processes sales documentation, including form purchase agreements for homes in assigned communities.
• Collaborates with other departments to ensure a seamless sales-to-delivery process.
• Conducts traffic-driving activities and follows up with previous prospects to generate sales.
• Travels weekly to onsite corporate offices for division sales rallies and events.

Skills

Sales experience

Customer service

MS Office

Education

Real estate license

High school diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

Are you interested in joining a company culture where accountability, top performance, and teamwork are valued and rewarded? Tri Pointe Homes is dedicated to insightful design and superior craftsmanship, we are setting a new standard in homebuilding and customer experience. If this sounds like a career for you,

Tri Pointe Homes Charlotte is looking for an experienced, enthusiastic individual to join our talented group as a New Home Advisor.

Position Highlights: Responsible for selling homes through optimizing the new home sales and the customer experience in assigned community(ies).

Position Responsibilities:

• Actively tours model homes with prospective buyers. Engages in the Company's defined selling process during product tours to deliver an effective sales presentation. During tours, actively seeks to close prospective buyers by asking multiple closing-related questions during the presentation, including confirmation of return visit.
• Takes prospective buyers to the various homesites within the community, including production homesites, to familiarize them with the community layout. This includes both inventory homes and homes under construction. Ensures prospects understand where the homes will be built on individual homesites, where property lines begin and end, and where neighboring houses and structures will be situated. When visiting homesites, ensures the New Home Gallery and models are appropriately secured and proper signage indicating estimated return time is placed on the sales office entrance.
• Manages backlog, maintaining strong lines of communication with buyers’ post-purchase decisions. Actively participates in weekly community team communication meetings, providing proactive status updates to backlog buyers, identifying issues and collaboratively resolving issues across sales, construction, customer care, design studio and Tri Pointe Solutions ensuring high levels of customer satisfaction.
• Inputs, updates, and effectively utilizes data in the Company's Customer Relationship Management (CRM) system (or other systems as required by management) to drive sales activities in assigned communities.
• Explains and processes sales documentation for prospective buyers, including completing the information required to complete the Company's form purchase agreement for homes in assigned communities.
• Works collaboratively with other departments, teams, and individuals, both inside and outside the Company, to ensure that the entire process is seamless from the setup of model homes to the close of sale and delivery of homes.
• Actively participates in traffic driving efforts including, but not limited to, initiating follow-up phone calls to previous traffic, coordinating, and hosting public and broker events.
• Performs all necessary follow‑up to ensure the successful closing of sales in communities assigned.
• Once weekly, travels to onsite corporate offices to attend division sales rallies and other corporate events.
• Effectively discusses and explains the home building and home buying process to buyers in such a way that the customer feels knowledgeable and comfortable with the various touchpoints.
• Proactively communicates and responds in a professional and timely manner to all external and internal stakeholders (managers, real estate brokers, homebuyers, etc.) to drive sales.
• Prepares weekly update reports of prospective customer traffic to management.
• Develops knowledge of competitor policies, programs, pricing, and products, to better define key differentiators for assigned communities and provides helpful information to management.
• Monitors and conducts regular visits to the competition to complete competitive market analysis (CMAs), providing feedback to management to ensure appropriate team members and management are kept abreast of changes in the market regarding sales pace, pricing changes, new community openings and close‑outs.

Position Qualifications:

• Real estate license, if required by state law.
• Minimum of 1-year previous sales experience required.
• Knowledge of sales programs, policies, and procedures.
• Current working knowledge of homebuilding and the residential real estate industry.
• Ability to prepare, plan and deliver clear and persuasive sales presentations.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.

Physical Requirements:

• Frequent standing, walking (including stairs and uneven ground), and sitting; occasional lifting.
• May require driving of buyers from the sales office to community lots/home sites.
• Environmental conditions vary depending on weather, stage of production, and where work takes place. Some of the following conditions apply at various times, hot, cold, wet, dry, muddy, humid, windy, calm, bright, dark, noisy, dusty, poor lighting, poor ventilation, temperature variations, fog, and rain. Airborne particles such as wood dust, drywall dust, etc. are common in the field environment.

Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves.We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business.We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.