NEW! Front Office Manager

Hutchinson Consulting; North Augusta (SC); On-site; USD 48,000 - 72,000; Full time

Job summary

Hutchinson Consulting seeks a polished Front Office Manager for a prominent branded hotel in northern South Carolina near the Georgia border. The role focuses on accurate bookings, exceptional guest service, and revenue optimization in a busy 24/7 environment.

The ideal candidate brings a bachelor’s degree in hospitality management and 3+ years in luxury hotel front office leadership, with strong team and budget-management skills.

Qualifications

• Bachelor’s degree in hospitality management or a related field preferred.
• 3+ years in a comparable role within a luxury or branded full-service hotel.
• Strong team management, mentoring, and interpersonal skills for a large workforce.
• Expertise in front office, reservations, and guest services operations.

Responsibilities

• Oversee front desk operations with emphasis on accuracy in bookings and guest checkout.
• Drive exceptional guest service, operational efficiency, and revenue maximization.
• Engage and develop staff, fostering a collaborative environment across departments (Sales, transportation, housekeeping, reservations, concierge, bell/valet, maintenance).

Skills

Team management

Communication

Conflict resolution

Budget management

Guest services

Interpersonal skills

Scheduling

Education

Bachelor’s degree in hospitality management

Tools

Hotel management software

Spreadsheets

Reporting tools

Job description

A sizable and well-located branded hotel in the northern part of South Carolina, near the Georgia border, is in search of a polished Front Office Manager. This property is the host hotel for a major annual sporting event that brings prestigious guests, elite events and millions of dollars in revenue each year.

As such, a hands-on, experienced and professional Front Office Manager is needed to oversee front desk operations, ensuring accuracy in bookings, exceptional service, operational efficiency, employee engagement, and revenue maximization and profitability. This manager will be instrumental in the guest experience, and will collaborate closely with Sales, transportation, housekeeping, front desk, reservations, concierge, bell and valet services, as well as maintenance.

Requirements:

• Bachelor’s degree in hospitality management or a related field is preferred
• 3+ years in a comparable role within a luxury or branded full-service hotel
• Strong team management, mentoring, and interpersonal skills to lead a large, labor-intensive workforce
• Expertise in front office, reservations, and guest services operations
• Ability to effectively manage budgets, monitor expenses, and optimize rooms revenue
• Proficiency with hotel management software, spreadsheets, and reporting tools
• Exceptional communication, guest service and conflict resolution skills
• Scheduling flexibility to support a 24/7 operation outside of 'regular' business hours, if needed