New College Grad - IT Software Support Engineer

Micron Technology; Boise (ID); On-site; USD 90,000 - 120,000; Full time

Job summary

Micron Technology in Boise seeks an IT Software Support Engineer to develop, maintain, and support software applications, databases, and data analysis solutions essential to manufacturing operations. The role requires collaboration across global teams to resolve issues, improve reliability, and drive continuous improvement using automation and AI-enabled technologies.

You will design utilities and monitoring tools, fix critical issues, and work with cross-functional partners to implement

Qualifications

• Bachelor’s degree or equivalent experience in IT systems for manufacturing or semiconductors.
• Experience with multiple programming or scripting languages from the list (C#, Python, PowerShell, Perl, Bash, VB.NET, SQL).
• Experience supporting Linux, Unix, or Windows systems and resolving software or database issues.
• Strong analytical, debugging, and communication skills with cross-team collaboration.
• Experience using AI or AI assistants to support software development or operational workflows.

Responsibilities

• Support, develop, and maintain manufacturing software solutions, databases, and data analysis systems for high availability.
• Fix and resolve critical system issues, minimize downtime, and implement reliable software solutions.
• Design and develop utilities, monitoring solutions, metrics, and automation to improve efficiency.
• Collaborate with global customers, developers, and IT teams to implement BKMs.
• Apply AI-assisted AI tools to support fixing, automation, analysis, and monitoring while ensuring data integrity and oversight.

Skills

C#

Python

PowerShell

Perl

Bash

VB.NET

SQL

Analytical skills

Communication

Troubleshooting

AI usage

Education

Bachelor’s degree in Computer Science / Computer Engineering / Information Systems or related field

Tools

Splunk

ITSI monitoring

KPI development

Job description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Micron's Technology Development (TD) organization delivers critical manufacturing systems and software solutions that enable innovation, operational excellence, and future high-volume manufacturing capabilities. The team partners closely with engineering, manufacturing, infrastructure, and IT organizations to ensure reliable, scalable, and high-performing technology solutions that support advanced semiconductor development and production.

As an IT Software Support Engineer, you will develop, maintain, and support software applications, databases, and data analysis solutions that are essential to manufacturing operations. This role requires strong solving, analytical, and technical skills, along with the ability to collaborate across global teams to resolve issues, improve system reliability, and drive continuous improvement. You will leverage modern development practices, automation, and AI-enabled technologies to enhance operational effectiveness and customer experience.

Responsibilities

• Support, develop, and maintain manufacturing software solutions, databases, and data analysis systems to ensure high availability and operational performance.
• Fix and resolve critical system issues, minimize downtime, and implement sustainable software solutions that improve reliability and supportability.
• Design and develop utilities, monitoring solutions, metrics, and automation tools that improve support efficiency and operational visibility.
• Collaborate with global customers, developers, infrastructure teams, and business partners to identify improvement opportunities and implement worldwide best-known methods (BKMs).
• Apply AI-Assisted, Generative AI, and Agentic AI solutions to support fixing, automation, analysis, monitoring, and operational workflows while maintaining data integrity, security, and appropriate human oversight.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent experience supporting IT systems in a manufacturing or semiconductor environment.
• Experience with one or more programming or scripting languages such as C#, Python, PowerShell, Perl, Bash, Visual Basic .NET, SQL, or related technologies.
• Experience supporting Linux, Unix, or Windows-based systems and troubleshooting software, database, or application issues.
• Demonstrated analytical, debugging, problem-solving, organizational, and communication skills with the ability to work effectively across teams and global locations.
• Experience Using AI or AI Assistants to support software development, technical analysis, troubleshooting, documentation, or operational workflows.

Preferred Qualifications

• Experience supporting enterprise applications in a professional IT support, manufacturing, or semiconductor environment.
• Knowledge of manufacturing execution systems, manufacturing tracking systems, or related production support processes.
• Experience with Splunk, KPI development, IT service intelligence (ITSI) monitoring solutions, or operational analytics platforms.
• Experience designing or implementing automation solutions that improve support efficiency, monitoring, or operational performance.
• Experience Applying Artificial Intelligence, Leveraging AI, or implementing Agentic Solutions to improve solving, process automation, decision support, or operational effectiveness.

Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on micron.com/careers/benefits.

Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.