New Client Specialist

Daniel Stark Injury Lawyers; Killeen (TX); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Gold’s Gym membership discount

Ongoing professional development opportunities

Paid day off for your birthday

Generous PTO

Job summary

Daniel Stark Injury Lawyers in Killeen is looking for a New Client Specialist to create a caring environment for prospective clients. This role involves evaluating incoming leads through calls and texts, and guiding potential clients through the decision-making process.

Successful candidates will possess excellent communication skills and a compassionate personality. The role offers competitive pay, professional development opportunities, and various perks such as a gym membership discount and generous PTO.

Qualifications

• Ability to maintain control of a conversation with kindness and professionalism.
• Two-year commitment with the department before transferring.
• Compassionate and empathic personality.

Responsibilities

• Evaluate incoming streams of leads with a sense of urgency.
• Gather critical information from potential clients.
• Guide potential clients through the sign-up process.

Skills

Excellent communication skills

Compassionate and empathic personality

Customer service background

Bilingual

Job description

Overview

Click here to preview the Daniel Stark (DS) experience: DS Team Experience

What You’ll Do: The first impression our company makes on potential new clients is through our New Client Specialists. Through care and compassion, they create a safe space for callers to share their stories and pinpoint the critical facts that will determine if Daniel Stark is the best firm to assist them. However, the care does not stop there. Here at Daniel Stark Law, you, as a team member, will always find that care and compassion as you live out our core values. You\'ll have a team lead who invests in your personal and professional development.

The Breakdown:

• Evaluate incoming streams of leads with a sense of urgency
• Walk-ins, phone calls, texts, emails
• Gather critical information from potential clients (in person or over the phone)
• Develop a deep understanding of various injury cases
• Speak and listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes
• Lead potential clients through the decision to hire our law firm with confidence
• Guide potential clients through the sign-up process for an effortless client experience
• Seamlessly navigate various channels of leads and software for prompt client assistance
• Organize appointments with new clients
• Draft, review, and mail letters as needed

WhatWe’reLookingFor

• Ability to maintain control of a conversation with kindness and professionalism in person and on the phone.
• Bilingual (Preferred) but not required.
• Excellent communication skills, including speaking and writing.
• Compassionate and empathic personality.
• Customer service background is a plus.
• Two-year commitment with the department before transferring to another department.

What Makes You Remarkable

• Spirit for competition
• Ownership mentality
• Desire for continuous improvement
• Outstanding writing abilities
• Tech competence
• Sales/Customer service background

What You’ll Earn

• $15.00 - $17.00 per hour based on experience and potential
• Medical, dental, vision, life, and supplemental insurance are available
• 401(k) plan; 4% company contribution match
• Gold’s Gym Membership Discount
• Organized team building
• In-office perks, including snacks, biweekly breakfast, unlimited coffee, tea, and more
• Ongoing professional development and growth opportunities
• A paid day off to celebrate your birthday
• Generous PTO

What Sets Us Apart

You could take your talents anywhere. We are a plaintiff personal injury law firm with over 25 years of experience and a proven track record of success. We have grown into a multi-million-dollar boutique law firm with over 150 team members across six offices in Texas. We take our responsibility to our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Our history of success and long-standing relationships with our clients speak for themselves.

Our commitment to top-tier office culture is reflected across our six office locations, with a team defined by professionalism, enthusiasm, collaboration, and a shared commitment to our social contract. We believe great results start with great people. See what our team members think!

"There\'s this real sense that we\'re all working toward excellence together, and nobody\'s contribution is too small to matter."

"DS truly invests in people. They pour into our professional development, encourage personal growth, and constantly evolve, all to better serve our clients and the community."

"Daniel Stark consistently seeks ways to support and develop its team, investing in both our professional growth and personal well-being."

"This is not a place where you just show up and coast. It is a high-performance environment where people genuinely want to get better, serve clients well, and support each other in the process."

We are deeply invested in our people and their long-term success. Your professional development won\'t end after your training period. Your leader will continue to support your development and serve as a resource throughout your career. We invest in our people, and in return, our people invest in each other, our clients, and our mission.

Our Core Values

• Be Remarkable – Excellence is our standard. We go above and beyond for our clients and our team, delivering work that stands out and earns trust. We celebrate achievements and the impact our team makes every day.
• Do It All, Do It Right, Do It Now – We value ownership, urgency, and quality. This means getting things done the right way, the first time, and when it needs to happen, without cutting corners.
• Arms Out, Thumbs Out – We succeed as a team. Our six offices are filled with positive, supportive, and collaborative team members who have your back. We value a team-player mentality—positive thinking about teammates and clients leads to good outcomes.
• Work Hard, Play Hard – We expect 100% effort in and out of the office. We encourage meaningful time off, team events, and collaboration.

If you\'re ready to take on a new challenge, we want to hear from you. Apply now to join our team!