New Client Specialist

Daniel Stark LLP; Bryan (TX); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, dental, vision, life, and supplemental insurance

401(k) plan with 4% company contribution match

Gold’s Gym membership discount

Organized team building

Paid day off to celebrate your birthday

Generous PTO

Job summary

Daniel Stark LLP in Bryan, Texas, is searching for a New Client Specialist to engage with potential clients and guide them through our services. This role requires excellent communication skills and an empathetic approach to understanding client needs. A commitment to personal and professional development as part of a supportive team is essential.

The ideal candidate will be proactive in evaluating leads and enhancing the client onboarding experience, making them an integral part of our law firm's mission to advocate for clients effectively.

Qualifications

• Ability to communicate effectively, both speaking and writing.
• Two-year commitment with the department before transferring to another department.
• Customer-service experience is considered a plus.

Responsibilities

• Evaluate incoming streams of leads with urgency.
• Gather critical information from potential clients.
• Guide potential clients through the sign-up process.

Skills

Excellent communication skills

Compassionate and empathetic personality

Ability to maintain control of conversations

Customer-service background

Bilingual

Job description

What You’ll Do

The first impression our company makes on potential new clients is through our New Client Specialists. Through care and compassion they create a safe space for callers to share their stories and pinpoint the critical facts that will determine if Daniel Stark is the best firm to assist them. Here at Daniel Stark Law, you, as a team member, will always find care and compassion as you live out our core values. You'll have a team lead who invests in your personal and professional development.

• Evaluate incoming streams of leads (walk‑ins, phone calls, texts, emails) with a sense of urgency.
• Gather critical information from potential clients in person or over the phone.
• Develop a deep understanding of various injury cases.
• Speak and listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes.
• Lead potential clients through the decision to hire our law firm with confidence.
• Guide potential clients through the sign‑up process for an effortless client experience.
• Seamlessly navigate various channels of leads and software for prompt client assistance.
• Organize appointments with new clients.
• Draft, review, and mail letters as needed.

What We’re Looking For

• Ability to maintain control of a conversation with kindness and professionalism in person and on the phone.
• Bilingual (Preferred) but not required.
• Excellent communication skills, both speaking and writing.
• Compassionate and empathetic personality.
• Customer‑service background is a plus.
• Two‑year commitment with the department before transferring to another department.

What Makes You Remarkable

• Spirit for competition
• Ownership mentality
• Desire for continuous improvement
• Outstanding writing abilities
• Tech competence
• Sales/Customer‑service background

What You’ll Earn

• $15.00 – $17.00 per hour plus potential bonuses.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) plan with 4% company contribution match.
• Gold’s Gym membership discount.
• Organized team building.
• In‑office perks: snacks, biweekly breakfast, unlimited coffee and tea.
• Ongoing professional development and growth opportunities.
• Paid day off to celebrate your birthday.
• Generous PTO.

What Sets Us Apart?

We are a plaintiff personal‑injury law firm with over 25 years of experience and a proven track record of success. We have grown into a multi‑million‑dollar boutique firm with over 150 team members across six offices in Texas. We take our responsibility to our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Our history of success and long‑standing relationships with our clients speak for themselves.

Our commitment to a top‑tier office culture sets us apart. Across our six office locations, you'll find a team defined by professionalism, enthusiasm, collaboration, and a shared commitment to our social contract. We believe great results start with great people. But don't just take our word for it. See what our team members think!

“There's a real sense that we're all working toward excellence together, and nobody's contribution is too small to matter.”

“Daniel Stark truly invests in people. They pour into our professional development, encourage personal growth, and constantly evolve, all to better serve our clients and the community.”

“Daniel Stark consistently seeks ways to support and develop its team, investing in both our professional growth and personal well‑being.”

“This is not a place where you just show up and coast. It is a high‑performance environment where people genuinely want to get better, serve clients well, and support each other in the process.”

While we want you to share why you’d be a great fit for our team, we also want to show you why Daniel Stark could be the right place for you. We are deeply invested in our people and their long‑term success. Your professional development won’t end after your training period. Your leader will continue to support your development and serve as a resource throughout your career. We invest in our people, and in return, our people invest in each other, our clients, and our mission.

Our Core Values

Be Remarkable

Excellence is our standard. We go above and beyond for our clients and our team, delivering work that stands out and earns trust. Remarkable work deserves recognition, and we make it a priority to celebrate the achievements and impact our team makes every day. We believe remarking on our team has a huge impact on the health and positivity of our culture.

Do It All, Do It Right, Do It Now

We value ownership, urgency, and quality. This means getting things done the right way, the first time, and when it needs to happen—without cutting corners.

Arms Out, Thumbs Out

We succeed as a team. Our six offices are filled with positive, supportive, and collaborative team members who have your back. We love our team‑player mentality—when we think positively about our teammates and our clients, good things happen.

Work Hard, Play Hard

We want you to give your 100% in the office AND outside the office. In fact, we actively encourage you to take meaningful time off. In addition, we have team‑member events and play hard together.

If you're ready to take on a new challenge and keep our clients from being screwed by big insurance companies, we want to hear from you! Apply now to join our team!