New Business Professional II

AAA Life Insurance Company; Livonia (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis-

Pension Plan

401k with Company match

Holidays and Paid Time Off

AAA Basic Membership

Job summary

AAA Life Insurance Company seeks a New Business Professional to process life and annuity applications with accuracy and speed, improving turnaround times and customer satisfaction.

You will review confidential documents, order medical records, and move cases toward completion, while handling inquiries from agents and members. A 9:30am–6:00pm shift is required.

Qualifications

• 1-2 years’ experience in process-oriented customer service role.
• High School diploma or equivalent with some college coursework.
• Strong computer and data entry skills.
• Proficient with MS Office software.
• Experienced with internet-based systems.

Responsibilities

• Process new business applications and ensure data accuracy to minimize turn-around time.
• Review life insurance and annuity applications per guidelines.
• Generate reports, correspondence and form letters as required.
• Handle customer inquiries including agents and members.
• Refer complex cases to Senior New Business Professional.

Skills

Data entry

MS Office

Internet literacy

Verbal & written communication

Education

High School diploma or equivalent

Job description

Overview

As a New Business Professional, you will process life and annuity applications ensuring each case is effectively managed to minimize turnaround time and maximize customer satisfaction. This may include reviewing confidential, sensitive, documents for completion and accuracy; ordering medical records and moving the case to completion.

Note: Must be willing and able to work 9:30am to 6:00pm shift

Responsibilities

• Tasks may include reviewing confidential, sensitive, documents for completion and accuracy, ordering medical records and moving the case to completion. This role may also process reinstatements, and conversions.
• Process and track new business applications by inputting necessary data for accurate completion. Process life insurance and annuity applications ensuring each case is effectively managed to minimize turn-around time and maximize customer satisfaction.
• Generates reports, correspondence and form letters for additional information, document files and follows up according to established procedures.
• Reviews and processes new applications for life insurance and annuity products ensuring applications meet technical, legal and underwriting guidelines.
• Refers or consults with Senior New Business Professional or other staff as appropriate on more complex applications.
• Handles customer inquiries to include agents and members.

This role may also:

• Process reinstatements, and conversions.
• Generates reports, correspondence and form letters for additional information, document files and follows ups.
• Reviews and processes new applications for life insurance and annuity products.
• Handles customer inquiries to include agents and members.

Qualifications

• 1 -2 years’ experience in process-oriented customer service role.
• High School diploma or equivalent and some college level coursework required.
• Strong Computer and Data Entry skills
• Proficient with MS Office software
• Experienced with internet-based systems.

Additional Skills:

• Excellent Verbal and Written Communication skills.
• Able to review data/documents for accuracy and consistency’ take action to prevent mistakes; follow procedures closely; keep records accurate and up to date.
• Able to interpret situations and information objectively when stressed; remain calm and professional in potentially volatile or emotionally charged interactions; maintain high productivity in stressful situations; maintain high performance in the face of setbacks or rejections; view failures objectively and rebound quickly.
• Able to demonstrate mastery of the technical/functional skills necessary for performing own job.
• Able to gather appropriate data and diagnose the cause of a problem before taking action; separate causes from symptoms; apply lessons learned from others who encountered similar problems or challenges; anticipate problems and develops contingency plans to deal with them; develop and evaluate alternative courses of action.

What We Offer:

• A collaborative, energetic work environment where you can put your passion for people to work
• Medical, Dental, Vision, Life and Disability coverage available day one
• Pension Plan
• Performance-based incentive plan
• 401k available with a Company match
• Holidays and Paid Time Off
• AAA Basic Membership