New Business Case Manager I - M Channel

Pacific Life Insurance; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a New Business Case Manager to provide exceptional customer service and operations support. This remote role involves gathering product information, addressing customer inquiries, and resolving issues efficiently. Ideal candidates will have strong customer experience skills and problem-solving abilities. The position offers a competitive pay range of $19.17 - $23.43 per hour and comprehensive benefits starting on day one.

Benefits

Health and wellbeing benefits

Generous paid time off

Paid parental leave

Qualifications

• 2-5 years’ experience in a related customer service role.
• Ability to learn new technical skills and systems.
• Demonstrated ability to manage multiple priorities.

Responsibilities

• Gather information about product capabilities for customer needs.
• Review customer inquiries and determine appropriate solutions.
• Negotiate customer claims and initiate billing adjustments.

Skills

Customer experience skills

Problem solving abilities

Organizational skills

Time management skills

Effective communication

Education

College degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

We’re actively seeking talented New Business Case Manager -M-Channel to join our team. This is a remote position. As a New Business Case Manager supporting our M Channel, you’ll play a key role in Pacific Life’s growth and long-term success by providing exceptional customer service, operations support, problem resolution and specialized administrative support to producers, policy owners, broker/dealer back-offices, and other customers.

Pacific Life is more than a job; it’s a career with purpose — with the support, balance, and resources to make a positive impact on the future, including your own.

Responsibilities

• Gather information about product capabilities relative to specific customer needs
• Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and/or responses
• Negotiate customer claims, initiate billing adjustments, and arrange product substitutions and returns
• Research and provide problem resolution, detailed information on services, and assistance regarding paperwork and technical inquiries
• Resolve most customer concerns and problems using established procedures
• Navigate multiple operational systems and process efficiently across them

Qualifications

• Strong customer experience skills
• Exceptional problem solving abilities
• Ability to process efficiently in multiple operational systems

What will make you stand out

• Strong customer skills with 2-5 years’ experience in a related customer service role
• College degree or equivalent experience preferred
• Analytical skills and ability to think creatively and meet deadlines
• Self-starter with strong organizational and time management skills
• Motivation and ability to learn new concepts quickly and adapt to a changing environment
• Demonstrated ability to meet deadlines and anticipate and respond to requests for service
• Ability to demonstrate basic math and problem solving skills
• Business writing and ability to communicate effectively based on audience (verbal and written)
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office and the ability to navigate multiple systems
• Adept at learning new technical skills and systems

Pay and Benefits

Base Pay Range: $19.17 - $23.43. The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account for you or your eligible dependents
• Generous paid time off options including Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.