New Business Case Manager I

Pacific Life; United States; Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible benefits starting day 1

Paid time off

Parental Leave & Adoption Support

401(k) with company match

Job summary

Pacific Life is hiring multiple New Business Case Managers for a fully remote role. You will support the New Business Case Management Team by processing cases, gathering information, and ensuring timely, accurate updates across systems.

You’ll work to meet productivity and quality targets while maintaining strong relationships with producers, field offices, and underwriting partners. The role emphasizes customer service excellence, collaboration within a team, and the ability to balance speed

Qualifications

• Desire to deliver superior customer service in financial services.
• Ability to work effectively in a team and adapt to changing priorities.
• Clear verbal and written communication skills.

Responsibilities

• Review, evaluate and process case work according to procedures.
• Analyze case information and identify actions.
• Ensure information is updated with detail in systems.
• Meet or exceed productivity and quality metrics.
• Proactive outreach and timely follow-up with producers and offices.
• Collaborate with underwriting and distribution partners to meet needs.

Skills

Customer service

Teamwork

Communication

Adaptability

Accountability

Financial services experience

Education

College degree or equivalent

Job description

Job Description:

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking several talented New Business Case Managers to join our New Business Case Management Team. This position will be remote.

As a New Business Case Manager, you’ll move Pacific Life, and your career, forward by providing service excellence (quality and efficiency of processing, meeting service level commitments, and leading positive interactions with clients.

How you’ll help move us forward:

• Review, evaluate and process case work as directed by supervisor according to department procedures.
• Analyzes case information and identifies appropriate action.
• Provides and collects information ensuring systems are both updated and noted with the appropriate level of detail.
• Meet or exceed productivity and quality metrics per department guidelines.
• Case outreach and follow up activity are timely and professional.
• Utilize necessary CMD resources and tools to determine regulatory, product and case design requirements.
• Understands NB and UW terminology (labs, APSs, MVRs, etc.)
• Become familiar with reasoning for requirements.
• Establish relationships with underwriting, distribution partners and marketing partners by understanding their needs and communicating timely and effectively with them.
• Communicates effectively with and/or creates correspondence for producers, field offices and external interested parties as applicable.
• Sets proper expectations with producers/offices/FVPs.
• Supports department needs as assigned.

The experience you bring:

• College degree or equivalent work experience preferred
• A strong desire to deliver a superior customer service experience.
• Ability to work effectively in a team environment.
• Experience working successfully with a variety of customers, preferably within the financial services industry.
• Ability to complete assignments in a high-volume, fast-paced environment, balancing accuracy, speed, and thoroughness.
• Clear verbal and written communication skills.

What makes you stand out:

• Strong written and verbal communication skille
• Customer service focus
• Ability to balance between collaborative and independent work
• Accountability and Integrity
• Ability to leverage agility and flexibility to meet business needs

#LI-KB1

Base Pay Range:

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

$20.68 - $25.28

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.