New Balance – Retail Sales Associate (Part-Time)

Road Race Management, Inc.; Massachusetts; On-site; USD 22,000 - 33,000; Full time

Job summary

New Balance in Brighton, MA is seeking Retail Sale Associates to ensure store operations run smoothly and deliver exemplary customer service. With strong product knowledge you will guide customers through the purchase process and represent the NB brand.

You will greet customers, understand needs, educate on features, and close sales while maintaining a neat, well-stocked floor. Prior retail experience helps, but a friendly, team-oriented attitude and basic math and cash-handling skills are

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes up to 50 lbs; stand for extended periods; climb ladders and stairs.

Responsibilities

• Provide customer service using proper selling techniques and the GUEST service model: Greet and make customer contact; Understand the customer's needs; Educate the customer on product features and benefits; Solve customer problems and answer questions; Transact the sale through suggestive selling and effective closing.
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about any promotions we have running.
• Keep the floor always looking its best - neat, organized, and well stocked.
• Make sure items are labeled and price marked properly.
• Protect products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations.
• Follow safety regulations and report accidents and near misses.

Job description

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION
Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

MAJOR ACCOUNTABILITIES

• Provide customer service using proper selling techniques, product knowledge, and theGUESTservice model:
  • Greet and make customer contact
  • Understand the customer's needs
  • Educate the customer on product features and benefits
  • Solve any customer problems/answer any questions
  • Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best - neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

REQUIREMENTS FOR SUCCESS

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently;move boxes of product up to 50 lbs (with assistance if necessary);stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Brighton, MA Inline Retail Only Pay Range: $15.70 - $19.65 - $23.60 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)