Retail Sales Associate (PT)

New Balance; Vacaville (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

New Balance is seeking Retail Sale Associates to ensure smooth store operations and exemplary customer service. You will assist customers with expert product knowledge, execute proper selling techniques, and represent the NB brand across transactions.

Responsibilities include greeting customers, fitting products, informing about promotions, and keeping the floor organized. The role involves lifting up to 50 lbs, standing long periods, and flexible scheduling including weekends.

Qualifications

• Must be 18 years or older.
• Strong customer service and verbal communication skills.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule including weekends/holidays.
• Physical ability to lift up to 50 lbs with assistance and stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques and product knowledge.
• Measure and fit customers with appropriate NB product.
• Inform customers about promotions.
• Keep the floor neat, organized and well stocked.
• Ensure items are labeled and priced correctly.
• Monitor security and report shrinkage or violations.
• Follow safety regulations and report accidents or near misses.

Skills

Customer service

Verbal communication

Team collaboration

Cash register familiarity

Basic math

Flexible schedule

Stamina/standing long hours

Tools

Cash register

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

Retail Sale Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
• Greet and make customer contact
• Understand the customer's needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about any promotions we have running
• Keep the floor always looking its best - neat, organized, and well stocked
• Make sure items are labeled and price marked properly
• Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
• Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements For Success

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Vacaville, CA Retail Only Pay Range: $16.90 - $19.65 - $23.60 Hourly (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

• Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly.
<