New Americans Initiative Coordinator (Harlem YMCA)

Cross Island YMCA; New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Harlem YMCA in New York, NY seeks a New Americans Initiative Coordinator to support strategy, fidelity, and quality of its programs. This full-time role emphasizes trauma-informed case management, bilingual communication, and collaboration with the NAI Director to recruit, orient, and engage diverse participants while ensuring funder compliance.

Evenings required; the role includes data entry, reporting, and building community partnerships to enhance literacy, immigration services, and civic

Qualifications

• Bachelor’s Degree in Education, Social Work, Mental Health, or relevant field, or equivalent work experience is required.
• Minimum of two (2) years of related experience required.
• Bilingual required: Spanish/English or Mandarin/English.
• Knowledge of adult literacy, civic education, immigration legal services, and case management.
• Ability to articulate immigration issues, trends, and advocacy at local, city, and state levels.
• Ability and interest in working with diverse populations.
• Must be a self-starter, highly organized, patient, and able to work well with others.
• Must be willing to work as part of a team and establish positive relationships with participants, the community, collaborators, and partnerships.
• Ability to read, translate, collate, and report raw data.
• Knowledge of Microsoft Office, including Excel, and Windows-based computer applications and database management.
• Must work a minimum of two (2) evenings per week.

Responsibilities

• Provide ongoing support and trauma-informed case management services to participants and community members, including providing and documenting social service referrals and outcomes, as per program standards and funder expectations.
• Understand, articulate, and support participants with issues related to program eligibility and ensure participants understand and adhere to program philosophy, standards, rules, and regulations.
• Support recruitment, registration, authentic assessment, and orientation for new students. In partnership with the NAI Director, ensure consistent community outreach, retention, and recruitment within local communities.
• Provide outstanding hospitality to all participants, members, and guests. Outstanding hospitality is proactively initiating professional relationships with participants to address their needs, concerns, and questions, and serving as an agent to accommodate those needs or concerns.
• Assist with the management of programs to maximize participant satisfaction, revenue, and compliance with the YMCA and funder standards.
• Provide participants with opportunities that will increase their involvement, sense of belonging, and ownership of the YMCA and their own growth and development.
• Maintain internal case files and support the NAI Data Manager, ensuring timely data entry into government and internal databases or any other database assigned to the Initiative, including, but not limited to, intake, goals, and outcomes, pre-testing and post-testing, attendance, case notes, and ensuring that supporting documentation is complete.
• Maintain up-to-date referral network and linkage agreements, and ensure that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, immigration, legal, and financial literacy.
• Assist with reporting to government and private funders, tracking and reporting student data and achievement results, and coordinating the operational aspects of the New Americans Initiative.
• Assist with recruiting, scheduling, supervising, and evaluating program staff, volunteers, and interns, displaying model behavior, maintaining open lines of communication, and being clear about roles and relationships.

Skills

Bilingual: Spanish/English or Mandarin

Organized and self-starter

Strong interpersonal skills

Ability to work with diverse-populated

Education

Bachelor’s Degree in Education, Social Work, Mental Health, or relevant field

Equivalent work experience

Tools

Microsoft Office (Excel, Word, Outlook)

Database management

Job description

Harlem YMCA, New York, NY

New Americans Initiative Coordinator (Harlem YMCA)

Full-Time / Regular

$26.50 Hourly

The YMCA of Greater New York is here for all New Yorkers – to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Harlem YMCA is seeking a New Americans Initiative (NAI) Coordinator who will be responsible for supporting the New Americans Initiative in the strategy, implementation, fidelity, and quality of its programs and services.

Programmatic

Key Responsibilities

• Provide ongoing support and trauma-informed case management services to participants and community members, including providing and documenting social service referrals and outcomes, as per program standards and funder expectations.
• Understand, articulate, and support participants with issues related to program eligibility and ensure participants understand and adhere to program philosophy, standards, rules, and regulations.
• Support recruitment, registration, authentic assessment, and orientation for new students. In partnership with the NAI Director, ensure consistent community outreach, retention, and recruitment within local communities.
• Provide outstanding hospitality to all participants, members, and guests. Outstanding hospitality is proactively initiating professional relationships with participants to address their needs, concerns, and questions, and serving as an agent to accommodate those needs or concerns.
• Assist with the management of programs to maximize participant satisfaction, revenue, and compliance with the YMCA and funder standards.
• Provide participants with opportunities that will increase their involvement, sense of belonging, and ownership of the YMCA and their own growth and development.
• Maintain internal case files and support the NAI Data Manager, ensuring timely data entry into government and internal databases or any other database assigned to the Initiative, including, but not limited to, intake, goals, and outcomes, pre-testing and post-testing, attendance, case notes, and ensuring that supporting documentation is complete.
• Maintain up-to-date referral network and linkage agreements, and ensure that workshop instructors deliver contextualized, community-driven workshops that integrate technology, family, health, immigration, legal, and financial literacy.
• Assist with reporting to government and private funders, tracking and reporting student data and achievement results, and coordinating the operational aspects of the New Americans Initiative.

Supervisory

• Assist with recruiting, scheduling, supervising, and evaluating program staff, volunteers, and interns, displaying model behavior, maintaining open lines of communication, and being clear about roles and relationships.

Additional Responsibilities

• Model the best practices of hospitality and positive culture.
• This position supports all aspects of programming, including, but not limited to, community outreach, recruitment, and participant outreach.
• Work enthusiastically as part of a team.
• Actively participate in professional development, designated meetings, and special events, as appropriate and requested.

Desired Skills & Experience

• Bachelor’s Degree in Education, Social Work, Mental Health, or a relevant field, or equivalent work experience is required.
• Minimum of two (2) years of related experience required.
• Bilingual required: Spanish/English or Mandarin/English.
• Knowledge of principles and practices related to adult literacy and civic education, immigration legal services, and case management.
• Ability to articulate immigration issues, trends, and advocacy efforts at the local, city, and state levels.
• Ability and interest in working with diverse populations.
• Must be a self-starter, highly organized, patient, and able to work well with others.
• Must be willing to work as part of a team and be able to establish positive relationships with participants, the community, collaborators, and partnerships.
• Ability to read, translate, collate, and report raw data.
• Knowledge of Microsoft Office, including Excel, and working knowledge of Microsoft Suite.
• Knowledge of Windows-based computer applications and database management.
• Must work a minimum of two (2) evenings per week.

Benefits

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits, medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information.

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