New Accounts Specialist - Oxford

America's First Federal Credit Union; Oxford (AL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

America's First Federal Credit Union seeks a friendly teller to assist members and prospective members with financial transactions and account services. You will handle deposits, withdrawals, and notary requests, while promoting relevant products and services.

The role emphasizes precision, confidentiality, and teamwork within a community branch. A background in banking and strong customer service skills are essential for success in this on-site position in Oxford, Alabama.

Qualifikationen

• 1+ year experience in a financial institution.
• Proficient with teller transactions.
• Experience opening and closing deposit accounts preferred.

Aufgaben

• Assist members and non-members with opening/closing deposit accounts and general financial transactions.
• Promote, explain and cross-sell credit union products and services.
• Maintain a teller drawer and perform teller functions as needed.
• Serve as liaison between members and various departments.
• Provide notary services to members.
• Cross-train on consumer lending and mortgages.
• Represent the credit union in business partner visits and civic functions.

Kenntnisse

Teller transactions

Customer service

Cash handling

Ausbildung

High school diploma

Jobbeschreibung

Role: Assists members and potential members with their financial needs, opens new accounts, processes account transactions, resolves problems, and provides assistance and information regarding products and services.

Essential Functions & Responsibilities

• Assists members and non-members with general financial transactions and inquiries including but not limited to opening and closing deposit accounts, debit cards, online/mobile banking, adding/removing joints/PODs, safety deposit boxes, etc. Resolves problems that are within their authority in a timely manner. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Posts transactions and maintains records in accordance with credit union policies and guidelines.
• Promotes, explains, and cross sells credit union products and services anticipating the needs of our members and advising them appropriately.
• Maintains a teller drawer and performs teller functions as needed.
• Acts as liaison between members and various departments.
• May represents the credit union in business partner visits and various civic functions in order to develop additional business.
• Expected to cross train on consumer lending and mortgages.
• Provides notary services to members.
• Performs other job related duties as assigned.

Performance Measurements

• Provide informed, prompt, accurate service and support to all members and employees.
• Open all accounts, certificates and other credit union products or services accurately, ensuring all related forms and documents are completed and filed/scanned in a timely manner.
• Actively cross-sell products and services to members to achieve or exceed all established goals and assist in meeting branch goals.
• Ensure compliance with all applicable credit union policies and procedures.
• Represents the credit union in a professional and courteous manner.

Knowledge and Skills

Experience: 1+ year experience working in a financial institution.

Must be proficient with teller transactions.

Experience with opening and closing deposit accounts is preferred.

Education

A high school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills

Must be able to utilize various electronic systems to obtain and enter information. Must demonstrate excellent communication skills. Must demonstrate good judgment in order to resolve member issues and to offer other services. Must be capable of changing job function as member traffic dictates to meet member needs.

Physical Requirements

Must be able to move around the branch and must be able to sit and stand for an extended period of time. Light lifting is required.

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter

Inspired to perform without outside help

Equal Opportunity Employer
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